Remote Retirement Benefits Specialist

Five Star Solutions; Meridian (ID); Remoto; USD 21.000 - 22.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid training

Shift differential

Full-time (40 hrs/wk)

Remote work

Descrizione del lavoro

Five Star Solutions is seeking motivated associates to support retirement plan participants with distribution and account inquiries in a remote, customer-focused environment. If you have a background in finance or retirement services and enjoy delivering excellent service, we want to hear from you.

This role provides training, access to multiple systems (Salesforce, Excel, Word), and the opportunity to work 40 hours per week with a $15 per hour base plus a nightly/weekend differential.

Competenze

• Must be 18 years of age.
• Background check required by state and federal laws.
• 1 year of customer service, call center, or office experience preferred.
• Strong verbal and written communication skills.
• Comfortable working with billing and account information.
• Strong attention to detail.
• Ability to navigate multiple computer systems.
• Professional and empathetic approach to customer concerns.
• Reliable attendance and punctuality.
• Ability to work independently and as part of a team.
• Must be comfortable cross training on other accounts.

Mansioni

• Handle inbound participant calls, emails, and voicemails with professionalism, providing accurate answers to basic inquiries.
• Resolve client issues, concerns, and inquiries regarding benefit programs and procedures.
• Respond to inquiries related to retirement benefit payment issues in a fast-paced service center environment.
• Conduct web-based training sessions for clients as needed.
• Escalate client or customer issues to supervisors/managers when necessary.
• Utilize multiple applications (Amplify website, Word, Excel, Salesforce) to manage client inquiries and transactions.
• Accurately and thoroughly document all cases in Salesforce case management.
• Promote online reviews when appropriate.
• Create Salesforce tickets for check copies, 1099-Rs, stop/reissue of funds, and related requests.
• Assist with filing, record maintenance, and document imaging.
• Develop a strong understanding of company operations and client needs.
• Participate in scheduled and ad hoc training sessions to enhance knowledge and skills.
• Provide back-up support for participants/account holder.
• Perform other duties as assigned.

Conoscenze

Customer service

Communication

Attention to detail

Teamwork

Problem solving

Active listening

Confidentiality

Cross-training

Time management

Strumenti

Salesforce

Excel

Word

Outlook

Descrizione del lavoro

Five Star Solutions is seeking motivated associates to support retirement plan participants with distribution and account inquiries in a remote, customer-focused environment. If you have a background in finance or retirement services and enjoy delivering excellent service, we want to hear from you.

This role provides training, access to multiple systems (Salesforce, Excel, Word), and the opportunity to work 40 hours per week with a $15 per hour base plus a nightly/weekend differential.