Remote Retirement Benefits Counselor

VRS Virginia Retirement System; Virginia (MN); Remote; USD 54,000 - 66,000; Full time

Job summary

VRS Virginia Retirement System is seeking an experienced contact center professional to work remotely as a Member Counseling Representative, providing primary contact for VRS members.

Open to Virginia residents only. The role handles inquiries about plans, benefits and retirement processes by phone, assists with MyVRS access and coordinates with other departments to ensure accurate information and high-quality service.

Qualifications

• Highschool diploma or equivalent
• 2+ years in high-volume customer service
• Experience handling inquiries by phone, email, or in person
• Ability to work in a remote environment with multiple applications

Responsibilities

• Respond to questions about plans, benefits, and retirement processes by phone
• Coordinate with other departments to provide accurate information
• Research information and follow up with members as needed
• Assist with online access to MyVRS and troubleshoot issues
• Document interactions and maintain records

Skills

Customer service

Telephone support

Remote work

Communication skills

Research ability

Education

High school diploma or equivalent

Tools

CRM systems

Triage software

Job description

VRS Virginia Retirement System is seeking an experienced contact center professional to work remotely as a Member Counseling Representative, providing primary contact for VRS members.

Open to Virginia residents only. The role handles inquiries about plans, benefits and retirement processes by phone, assists with MyVRS access and coordinates with other departments to ensure accurate information and high-quality service.