Remote Retention Specialist - Entry Level

ADT; Jacksonville (FL); Hybrid; USD 15,000 - 21,000; Full time

Job summary

ADT is seeking an entry-level Retention Coordinator to support Existing Customer Sales by handling inbound calls, identifying caller needs, and routing to the appropriate team. The role includes scheduling or rescheduling appointments and processing cancellation requests as needed.

Training will be onsite at 10401 Deerwood Park Blvd, Building 2, with a hybrid work-from-home model after training. Some in-office time may be required at intervals, while most work occurs remotely to serve customers

Qualifications

• High school diploma or equivalent.
• Experience in Customer Service and Sales/Retention preferred.
• Experience working with multiple screens and programs.
• Computer proficiency and problem-solving skills.

Responsibilities

• Answer incoming calls from customers and/or ADT employees.
• Identify the reason for the call through discovery.
• Determine proper solution for customer, make recommendation, and overcome objections if needed.
• Transfer the call to the appropriate group for handling that ensures the optimum customer experience.
• Schedule appointments where applicable.
• Reschedule service or installation appointments where applicable.
• Process cancellation requests where applicable.
• Performs other duties and related work as assigned

Skills

Customer Service

Sales/Retention

Problem Solving

Multi-screen Work

Data Confidentiality

Education

High school diploma or equivalent

Tools

CRM Software

Job description

ADT is seeking an entry-level Retention Coordinator to support Existing Customer Sales by handling inbound calls, identifying caller needs, and routing to the appropriate team. The role includes scheduling or rescheduling appointments and processing cancellation requests as needed.

Training will be onsite at 10401 Deerwood Park Blvd, Building 2, with a hybrid work-from-home model after training. Some in-office time may be required at intervals, while most work occurs remotely to serve customers