Remote Retention Specialist – Elevate Customer Experience

Breezeline; Uniontown (Fayette County); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Dental coverage

Life Insurance

Disability insurance

Paid Time Off

Flexible work policy

401(k) plan matching

Stock Purchase Plan

Tuition Reimbursement

LinkedIn Learning

Job summary

Breezeline’s retention team focuses on going above and beyond during each customer interaction to deliver a memorable experience and exceed expectations. The team engages customers seeking to disconnect or downgrade services, reselling Breezeline products and services to fit evolving needs.

Role requires strong communication, active listening, and problem-solving to ensure customer satisfaction while promoting new solutions and maintaining strong relationships.

Qualifications

• Experience in Customer Billing Relations Management (CRM) preferred.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees.

Responsibilities

• Retain voluntary disconnects through customer engagement and discovery of PAIN points.
• Position Breezeline products to fit customers’ current and future needs.
• Promote advanced technology and services that enhance the customer experience (faster speeds, TiVo, Managed WiFi).
• Handle customer escalations to resolve and retain relationships.
• Inbound and outbound outreach to convert existing customers to new offers.

Skills

Customer service

Active listening

Communication skills

Attention to detail

Education

High school diploma or GED

Job description

Breezeline’s retention team focuses on going above and beyond during each customer interaction to deliver a memorable experience and exceed expectations. The team engages customers seeking to disconnect or downgrade services, reselling Breezeline products and services to fit evolving needs.

Role requires strong communication, active listening, and problem-solving to ensure customer satisfaction while promoting new solutions and maintaining strong relationships.