Remote Customer Retention Specialist - Upsell & Support

Breezeline; Rochester (NH); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Dental coverage

Life Insurance

401(k) plan eligibility

Paid Time Off (PTO)

Comprehensive Flex Work Policy

Tuition Reimbursement

Job summary

Breezeline’s retention team focuses on going above and beyond during each customer interaction, providing a memorable experience and surpassing expectations. The team engages and retains customers requesting to disconnect or downgrade by reselling Breezeline products, with inbound and outbound outreach and a focus on solutions that enhance the customer experience.

You will promote current products, resolve issues, manage escalations, and strive for one-call resolution while upholding quality

Qualifications

• Must have strong communication and listening abilities.
• Ability to read and comprehend simple instructions and memos.
• Experience with CRM systems preferred.

Responsibilities

• Retain voluntary disconnects through customer engagement and discovery.
• Position products to fit current and future customer needs.
• Handle escalations and work toward one-call resolution.
• Inbound and outbound outreach to retain or upgrade services.
• Exchange old equipment for new when needed.
• Promote Breezeline services and competitive advantages.

Skills

Communication skills

Active listening

Attention to detail

CRM experience

Education

High school diploma or GED

Tools

CRM software

Job description

Breezeline’s retention team focuses on going above and beyond during each customer interaction, providing a memorable experience and surpassing expectations. The team engages and retains customers requesting to disconnect or downgrade by reselling Breezeline products, with inbound and outbound outreach and a focus on solutions that enhance the customer experience.

You will promote current products, resolve issues, manage escalations, and strive for one-call resolution while upholding quality