Remote Retail HR Partner — ER & People Strategy

Leap; New York (NY); Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Flexible time off

401K

Paid sabbatical

Employee discounts

Commuter benefits

Employee Assistance Program

Job summary

Leap, a national retail platform, seeks an HR Business Partner to support a multi-state retail and corporate workforce. You will counsel Directors and Managers on people-related matters, handle investigations, and ensure policy consistency.

Remote-first with potential onsite in LEAP store cities, including NYC, Chicago, LA, DC, Boston, Dallas, Miami, and Atlanta. You will partner to enhance performance conversations, manage complex leaves, and navigate workforce changes with clear communication

Qualifications

• 4–7 years of HR experience, with a strong focus on employee relations, in a retail workforce environment.
• 3+ years managing leaves of absence, workers’ compensation and disability claims, and ADA/FEHA reasonable accommodations end to end, including the interactive process, return-to-work planning, and coordination with carriers, TPAs, and benefits providers
• PHR/SPHR or SHRM-CP/SCP required; experience with UKG or similar HRIS a plus.
• Hands-on experience conducting workplace investigations and managing complex ER cases.
• Working knowledge of multi-state employment law, including wage and hour, leave, and anti-discrimination practices.

Responsibilities

• Serve as the primary employee relations (ER) resource for retail and corporate employees across multiple states, ensuring every concern is handled with speed, fairness, and consistency.
• Lead workplace investigations end-to-end, from initial intake through findings, documentation, and resolution.
• Respond to employee grievances and inquiries with care, balancing employee advocacy with sound business judgment.
• Identify patterns in ER activity and proactively surface risk or opportunity to HR leadership and retail operators.
• Maintain thorough, compliant documentation on all ER matters.
• Serve as a trusted advisor to Directors and multi-unit Managers on people-related matters, from performance conversations to team culture and difficult separations.
• Provide consistent, practical guidance on policy interpretation, compliance requirements, and HR best practices.
• Partner with Managers to build confidence and capability in giving feedback, addressing performance, and navigating challenging team dynamics.
• Support organizational change and workforce transitions with clear communication and thoughtful change management support.
• Ensure consistent application of Leap's policies and procedures across the retail and corporate footprint.
• Timely, compliant, and well-documented resolution of all employee relations matters.
• Strong, trust-based relationships with Retail Directors and multi-unit Managers.
• Improved Manager capability in handling people issues independently and confidently.
• Consistent application of HR policy and employment law across the organization.
• Reduced turnover through proactive engagement and targeted interventions.

Skills

Employee relations

HR policy guidance

Interpersonal skills

Cross-state law

Education

PHR/SPHR or SHRM-CP/SCP

Tools

UKG HRIS

Job description

Leap, a national retail platform, seeks an HR Business Partner to support a multi-state retail and corporate workforce. You will counsel Directors and Managers on people-related matters, handle investigations, and ensure policy consistency.

Remote-first with potential onsite in LEAP store cities, including NYC, Chicago, LA, DC, Boston, Dallas, Miami, and Atlanta. You will partner to enhance performance conversations, manage complex leaves, and navigate workforce changes with clear communication