Sr. HR Business Partner, Retail

Leap; United States; Remote; USD 110,000 - 130,000; Full time

Benefits offered by this job

Healthcare benefits

Remote/Hybrid work

Flexible time off

Company perks

Employee Assistance Program

Job summary

Leap is hiring an HR Business Partner to support a fast-moving multi-state retail workforce. You will counsel Directors and multi-unit Managers on people-related matters, navigate employee relations with care, and help scale a high-performance culture across remote and onsite teams.

Your role focuses on resolving complex ER issues, leading investigations, and ensuring policy alignment while partnering to strengthen manager capabilities and retention.

Qualifications

• 4–7 years of HR experience in retail workforce.
• 3+ years managing leaves of absence and disability end-to-end.
• PHR/SPHR or SHRM-CP/SCP certification required.
• Experience conducting workplace investigations.
• Knowledge of multi-state employment law.
• Strong communication and interpersonal skills.
• Ability to operate independently across geographies.

Responsibilities

• Serve as the ER resource for retail and corporate employees across multiple states with speed, fairness, and consistency.
• Lead end-to-end workplace investigations and document findings and resolutions.
• Respond to grievances with care, balancing employee advocacy with business needs.
• Identify ER patterns and surface risks or opportunities to HR leadership.
• Maintain thorough, compliant ER documentation and record-keeping.
• Advise Directors and Managers on people-related matters and policy interpretation.
• Support change management and ensure consistent policy application across locations.

Skills

Employee relations

Leaves & ADA handling

Workplace investigations

Multi-state HR

Interpersonal skills

Independent work

HR policy compliance

Education

PHR/SPHR or SHRM-CP/SCP

Tools

UKG HRIS

Job description

About Leap:

At Leap, we believe the future of retail is omnichannel and the next generation of brands belong in neighborhoods, not just on screens. Today, the Leap platform powers retail across over 100 stores for 50 brands with ambitions of scaling to thousands of stores and hundreds of brands. We don’t just operate stores, we bring brands to life - with built in advantages powered by data, systems and scale. Whether you’re based at our NYC headquarters or on the front lines at one of our stores, we are one team with aligned goals. We move with disciplined urgency to solve the challenging complexities of retail, ensuring that every store we launch and operate is high-performing and every shopper always feels welcomed.

While our platform provides the data and infrastructure across our +100 stores, our people are the key to our success. We are looking for smart, energized individuals who are ready to act as owners and help us build our platform - both in-store and at HQ. So, come take this leap with us and help us rewrite the future of retail.

The Role:

Leap’s retail stores are the heart of our business, and the people who work in them are what make every brand come alive. The HR Business Partner supports the effectiveness of our people strategy and the day-to-day realities of a fast-moving, multi-state retail workforce.

This role partners directly with Directors and multi-unit Retail Managers to provide thoughtful HR counsel, navigate employee relations issues with care and integrity, and help build a culture where our retail teams feel heard, supported, and set up to grow.

You’re not just an advisor, you’re a builder, helping shape what a high-performance retail people experience looks like at scale.

Role Location:

Remote work with some ability to be onsite if needed. Will prioritize being in a city with LEAP stores including NYC, Chicago, Los Angeles, Washington DC, Boston, Dallas, Miami, Atlanta.

Core Responsibilities:

Employee Relations

• Serve as the primary employee relations (ER) resource for retail and corporate employees across multiple states, ensuring every concern is handled with speed, fairness, and consistency.
• Lead workplace investigations end-to-end, from initial intake through findings, documentation, and resolution.
• Respond to employee grievances and inquiries with care, balancing employee advocacy with sound business judgment.
• Identify patterns in ER activity and proactively surface risk or opportunity to HR leadership and retail operators.
• Maintain thorough, compliant documentation on all ER matters.

Business Partnership & Counsel

• Serve as a trusted advisor to Directors and multi-unit Managers on people-related matters, from performance conversations, to team culture, to difficult separations.
• Provide consistent, practical guidance on policy interpretation, compliance requirements, and HR best practices.
• Partner with Managers to build confidence and capability in giving feedback, addressing performance, and navigating challenging team dynamics.
• Support organizational change and workforce transitions with clear communication and thoughtful change management support.
• Ensure consistent application of Leap’s policies and procedures across the retail and corporate footprint.

Measures of Success:

• Timely, compliant, and well-documented resolution of all employee relations matters.
• Strong, trust-based relationships with Retail Directors and multi-unit Managers.
• Improved Manager capability in handling people issues independently and confidently.
• Consistent application of HR policy and employment law across the organization.
• Reduced turnover through proactive engagement and targeted interventions.

Candidate Requirements

• 4–7 years of HR experience, with a strong focus on employee relations, in a retail workforce environment.
• 3+ years managing leaves of absence, workers’ compensation and disability claims, and ADA/FEHA reasonable accommodations end to end, including the interactive process, return-to-work planning, and coordination with carriers, TPAs, and benefits providers
• PHR/SPHR or SHRM-CP/SCP required; experience with UKG or similar HRIS a plus.
• Hands-on experience conducting workplace investigations and managing complex ER cases.
• Working knowledge of multi-state employment law, including wage and hour, leave, and anti-discrimination practices.
• Strong interpersonal and communication skills, you build credibility fast and hold difficult conversations with confidence.
• Ability to operate independently across a geographically dispersed organization.

Salary Range Transparency

A reasonable estimate of the current base salary range for this position is $110,000 - $130,000. All corporate roles are eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level.

What We Offer

Leap offers a competitive total rewards package, which includes:

• Healthcare benefits (medical, dental, vision)
• Remote/Hybrid work culture
• Flexible time off (paid company holidays, unlimited paid time off, sick leave, parental leave)
• Access to company perks (commuter benefits, 401K, paid sabbatical, employee discounts at Leap stores, employee referral bonus, telecom reimbursement)
• Employee Assistance Program

Work Authorization

Applicants must be able to provide valid U.S. work authorization. Visa sponsorship is strictly limited to mission-critical dependencies that cannot be fulfilled through local recruitment efforts.

Leap EEO Statement

However you identify, whatever your path to get here; Leap celebrates diversity and is committed to maintaining a safe, rewarding and inclusive environment where Leapers thrive individually and as a team. In order to achieve our mission, building the world’s largest network of branded retail stores – powered by data, systems and scale; we need to work hard to foster a diverse community to support the brands and customers we serve. These aren’t just words, this is who we are. We know that our differences are what make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.

Thank you for your interest in this opportunity! Unfortunately, due to the high volume of inquiries received, we may not be able to respond to all applicants.