Resident Experience & Services Manager

Cardinal Group Companies; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Cardinal Group Companies is seeking a Resident Services Manager to deliver exceptional customer service and ensure tenant satisfaction, retention, and a positive community experience. You will handle inquiries, coordinate with residents and vendors, and support renewals and events.

The role requires strong communication, multitasking, and a professional, client-oriented approach within a fast-paced property management environment.

Qualifications

• 1–2 years of customer service or related experience preferred.
• Ability to thrive in a fast-paced environment and manage multiple projects.
• Excellent verbal and written communication, and strong people skills.
• Able to work evenings and weekends if required.
• Must embody Cardinal Culture and Core Values daily.

Responsibilities

• Demonstrate a positive, professional, and client-oriented attitude with residents, vendors, and team members.
• Answer incoming calls professionally and handle inquiries from prospective clients and residents.
• Serve as liaison for the Community Manager with residents, guarantors, and vendors.
• Ensure tenants are provided a clean, safe, and well-maintained community.
• Greet clients, qualify needs, present the property, and close the sale while following procedures.
• Complete lease applications and participate in verification; notify results.
• Oversee renewal campaigns and maintain renewal progress reports.
• Assist Leasing and Marketing Team Lead in planning resident events.
• Maintain accurate client records and daily/weekly/monthly reports.
• Maintain tour route for curb appeal; assist residents with day-to-day tasks in concierge program.
• Participate in Cardinal U training as required.

Skills

Customer service

Communication

Phone etiquette

Multitasking

Team coordination

Data entry / database management

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Cardinal Group Companies is seeking a Resident Services Manager to deliver exceptional customer service and ensure tenant satisfaction, retention, and a positive community experience. You will handle inquiries, coordinate with residents and vendors, and support renewals and events.

The role requires strong communication, multitasking, and a professional, client-oriented approach within a fast-paced property management environment.