Remote Reservations Sales Agent for Hotels & Wellness

SCP HOSPITALITY MANAGER LLC; Hilo (HI); À distance; USD 42 000 - 50 000; Plein temps

Avantages offerts par ce poste

Tech stipend for cell phone

Generous paid leave

Generous 401k matching

Travel perks to SCP destinations

Résumé du poste

Soul Community Planet is hiring a Reservations Sales Agent to support our growing portfolio of hotels. This fully remote role requires enthusiastic guest service, strong sales skills, and reliable high-speed internet. Hours are 9 a.m.

to 9 p.m. PST, with weekend availability. You will capture reservations, upsell services, and maintain accurate guest profiles while representing SCP’s conscious, planet-friendly ethos.

Qualifications

• 2+ years experience in hotel reservations or front desk is preferred.
• Reliable high-speed internet connection is required.
• HS diploma or higher.
• Self-starter with excellent verbal and written communication.
• Tech-savvy and able to learn new software quickly.
• Ability to upsell and provide concierge-style service.

Responsabilités

• Capture as many reservations as possible using effective selling techniques.
• Handle inbound reservation inquiries via phone, email, and online channels.
• Assist guests in finding accommodations based on preferences and budget.
• Record and maintain guest profiles and reservations in the system.
• Upsell rooms, dining, and activities to increase revenue.
• Provide high-level guest service and issue resolution.
• Stay informed about hotel features, services, and promotions.
• Meet or exceed sales targets and performance metrics.

Connaissances

Guest service

Sales

Communication

Tech proficiency

Microsoft/GSuite

Internet reliability

Problem solving

Formation

HS diploma or higher

Outils

Mews/Opera

Revinate NAVIS

Reservation systems

Description du poste

Soul Community Planet is hiring a Reservations Sales Agent to support our growing portfolio of hotels. This fully remote role requires enthusiastic guest service, strong sales skills, and reliable high-speed internet. Hours are 9 a.m.

to 9 p.m. PST, with weekend availability. You will capture reservations, upsell services, and maintain accurate guest profiles while representing SCP’s conscious, planet-friendly ethos.