Remote Reservations Planner & Client Concierge

Elevate Careers Network; Boston (MA); Remote; USD 30,000 - 41,000; Full time

Benefits offered by this job

Onboarding training

Professional development

Online tools access

Continuing education

Supportive team

Job summary

Elevate Careers Network is seeking an organized and client-focused Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing important details throughout the planning process.

The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support. This remote role offers onboarding, ongoing professional development, and access to online tools and resources.

Qualifications

• Strong written and verbal communication skills.
• Excellent organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable conducting online research.
• Ability to manage multiple requests and deadlines.
• Proficient with email and web-based platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service or hospitality experience is helpful but not required.

Responsibilities

• Communicate with clients to understand needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Communication skills

Organizational skills

Customer focus

Online research

Multitasking

Email/web platforms

Problem solving

Customer service experience

Job description

Elevate Careers Network is seeking an organized and client-focused Reservation Planning Coordinator to assist with researching options, coordinating reservations, and managing important details throughout the planning process.

The ideal candidate communicates clearly, enjoys helping others, and can keep multiple requests organized while providing professional and timely support. This remote role offers onboarding, ongoing professional development, and access to online tools and resources.