Remote Reservations & Coordination Specialist

Alegria Travel Services; Seattle (WA); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

100% remote

Onboarding and training

Ongoing education

Professional tools

Continuing learning

Supportive team

Job summary

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role emphasizes accurate information, organized reservation details, and a professional remote service approach.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients in a fully remote environment.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Good organizational and time-management abilities.
• Customer-focused and professional demeanor.
• Comfortable using email and online systems.
• Ability to research and organize information.
• Reliable and able to manage multiple tasks.
• Previous customer service or reservations experience is helpful but not required.

Responsibilities

• Respond to reservation-related questions and requests.
• Gather information about client needs and preferences.
• Research availability and suitable service options.
• Assist with coordinating reservations and confirmations.
• Review reservation details and documentation for accuracy.
• Communicate updates and important information to clients.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on outstanding requests.
• Coordinate with service providers when necessary.
• Maintain professional customer service standards.

Skills

Written Communication

Attention to detail

Organization

Customer focus

Email proficiency

Research skills

Multitasking

Customer service experience

Tools

Email platforms

Online systems

Job description

Alegria Travel Services is seeking a dependable Reservation Support Representative to assist clients with reservation inquiries, coordination, confirmations, and ongoing service requests. This role emphasizes accurate information, organized reservation details, and a professional remote service approach.

The ideal candidate communicates professionally, pays close attention to detail, and enjoys helping clients in a fully remote environment.