Remote Reservations Concierge - Flexible Scheduling

HB Travels; United States; Remote; USD 21,000 - 34,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Customer-focused role

Job summary

HB Travels is hiring a Booking Support Specialist to assist customers with inquiries, research options, and coordinate reservations. You will communicate professionally, verify details, and support customers through the entire booking process.

The role emphasizes remote work, quick learning of our booking platforms, and reliable, detail-oriented service to ensure accurate, timely reservations and happy customers.

Qualifications

• Strong communication and customer-service mindset.
• Excellent attention to detail and organizational abilities.
• Ability to research options online and learn booking platforms quickly.
• Reliable, self-motivated, with good time-management skills.

Responsibilities

• Respond to booking and reservation inquiries.
• Identify customer needs and preferences.
• Research available booking options and present clear information.
• Assist with coordinating reservation details and changes.
• Review information for accuracy and maintain organized records.
• Communicate with providers when necessary and follow up on confirmations.

Skills

Strong communication

Customer service

Attention to detail

Organizational skills

Online research

Basic computer skills

Learn booking platforms

Time management

Self-motivation

Booking/reservation experience (help)

Job description

HB Travels is hiring a Booking Support Specialist to assist customers with inquiries, research options, and coordinate reservations. You will communicate professionally, verify details, and support customers through the entire booking process.

The role emphasizes remote work, quick learning of our booking platforms, and reliable, detail-oriented service to ensure accurate, timely reservations and happy customers.