Remote | Customer Service & Reservations Associate | Entry Level

Lever, Inc.; Maryland; Remote; USD 45,000 - 70,000; Full time

Benefits offered by this job

Flexible remote work

Onboarding & support

Growth opportunities

Collaborative team

Job summary

Lever, Inc. is seeking a dependable Customer Service & Reservations Associate to support client inquiries and coordinate reservations. This fully remote role rewards organized, responsive individuals who deliver timely support and accurate service.

You will manage scheduling details, provide updates, maintain records, and ensure a smooth, high‑quality client experience. We offer onboarding, growth opportunities, and a collaborative team environment with a flexible remote setup.

Qualifications

• Excellent communication and customer service abilities.
• Strong organizational and time-management skills.
• Ability to work independently in a remote setting.
• Detail-oriented with strong follow-through.
• Experience using email, online platforms, and scheduling tools.

Responsibilities

• Respond to client inquiries related to services, scheduling, and reservations.
• Assist with coordinating reservation details based on client needs and preferences.
• Provide clear updates, confirmations, and follow-ups.
• Maintain accurate records of client interactions and reservation details.
• Monitor timelines to ensure all requests are completed efficiently.
• Support a consistent and high-quality client experience.

Skills

Strong communication

Customer service

Organizational skills

Time management

Remote work

Tools

Scheduling tools

Email platforms

Job description

Position Overview

We are seeking a dependable and service-oriented Customer Service & Reservations Associate to support client inquiries and assist with reservation coordination. This role focuses on delivering timely support, managing requests, and ensuring all details are handled accurately to create a smooth and positive client experience.

This is a fully remote position ideal for individuals who are organized, responsive, and comfortable working in a client-focused environment.

Key Responsibilities

• Respond to client inquiries related to services, scheduling, and reservations
• Assist with coordinating reservation details based on client needs and preferences
• Provide clear updates, confirmations, and follow-ups
• Maintain accurate records of client interactions and reservation details
• Monitor timelines to ensure all requests are completed efficiently
• Support a consistent and high-quality client experience

Qualifications

• Strong communication and customer service skills
• Excellent organizational and time management abilities
• Ability to work independently in a remote environment
• Detail-oriented with strong follow-through
• Comfortable using email, online platforms, and scheduling tools

What We Offer

• Flexible remote work environment
• Structured onboarding and ongoing support
• Opportunities for growth and advancement based on performance
• Supportive and collaborative team environment

$45,000 - $70,000 a year

Work Environment

This is a remote role requiring a reliable internet connection and the ability to stay organized and productive in a virtual workspace.