Remote Reservation Sales Agent I - Guest Experience

BWM Biltmore Workforce Management; United States; Hybrid; USD 19,000 - 28,000; Full time

Job summary

Biltmore is seeking a Reservation Sales Agent to handle inbound guest calls, assist with visit planning, and sell tickets, passes, and services. You will learn the estate offerings and local Asheville information to create memorable experiences.

The role supports guests from the comfort of an office setting or from home after training, with shifts daily including weekends. Strong hospitality and sales focus required.

Qualifications

• High school diploma required; additional education preferred.
• At least 1 year in guest service, sales, or reservations.
• Ability to learn reservations systems and local area information.
• Strong verbal and interpersonal communication, phone etiquette.

Responsibilities

• Professionally answers inbound calls with hospitality and sells options.
• Provide information on ticketing/passes, activities, and events.
• Learn Biltmore’s reservation systems and local area knowledge.
• Handle a variety of transactions accurately while multitasking.

Skills

Active listening

Customer service

Sales experience

Multi-tasking

Education

High school diploma

1 year guest service/reservations experience

Tools

Reservations system

Call center software

Job description

Biltmore is seeking a Reservation Sales Agent to handle inbound guest calls, assist with visit planning, and sell tickets, passes, and services. You will learn the estate offerings and local Asheville information to create memorable experiences.

The role supports guests from the comfort of an office setting or from home after training, with shifts daily including weekends. Strong hospitality and sales focus required.