Remote Reservation Agent

My Travel Connection; New York (NY); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in providing exceptional customer service for travel bookings. This role offers the flexibility to work from home while assisting clients in planning memorable trips, including flights, hotels, and events. With over 70 years of experience, the company is dedicated to training new agents, ensuring they are well-equipped to handle inquiries and bookings efficiently. If you have a passion for travel and enjoy helping others, this opportunity is perfect for you. Join a supportive team and embark on a rewarding career in the travel industry!

Benefits

Flexible Schedule

Employee Discounts

Agent Certification

Qualifications

• No experience necessary; we provide training.
• Exceptional customer service and communication skills are essential.

Responsibilities

• Serve as primary contact for travelers, providing premium concierge service.
• Research and book domestic and international travel packages.

Skills

Customer Service

Communication Skills

Organizational Skills

Multi-tasking

Education

High School Diploma

Tools

Web-based Booking Engines

Travel Resources

Job description

New York, United States | Posted on 04/16/2025

We are focused on providing superior customer service while executing memorable trips for travelers. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events and concerts for a company that has been in business over 70 years serving clients all around the world. No experience necessary. We will train you.

Core Responsibilities:

• Serve as primary customer contact providing premium concierge level service to travelers from start to finish
• Respond to telephone, email inquiries and online travel submissions in a timely fashion
• Research and book Domestic and International travel packages including air, hotel, tours and ground transportation
• Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc.
• Become familiar with multiple web-based booking engines and travel resources
• Pricing & cost calculations for changes or added trip fees
• Provide e-tickets and take credit card payments over the phone.

Qualifications:

• No experience necessary, we will train
• Exceptional customer service abilities
• Superior written and verbal communication skills
• Strong organization with ability to prioritize and multi-task
• Job Type: Full-time or part-time
• Flexible Schedule
• Agent Certification
• Employee Discounts

Requirements:

Must be at least 18 years of age and reside in the U.S, Mexico or Australia.

Laptop and/or smartphone and Wi-Fi is required.