Remote Reservation Agent

Mytravelconnection; New York (NY); Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Remote Reservation Agents. This role offers the chance to provide exceptional customer service while assisting travelers in booking their dream vacations. With over 70 years in the business, the company values training and development, ensuring that you have the skills needed to succeed. Enjoy the flexibility of working from home while engaging with top suppliers and providing premium concierge-level service. If you have a passion for travel and customer service, this opportunity is perfect for you!

Benefits

Flexible Schedule

Agent Certification

Employee Discounts

Ongoing Training

Qualifications

• No experience necessary; training provided.
• Exceptional customer service skills required.

Responsibilities

• Serve as the primary customer contact, providing premium service.
• Research and book domestic and international travel packages.

Skills

Customer Service Skills

Written Communication

Verbal Communication

Organizational Skills

Multitasking

Job description

Join to apply for the Remote Reservation Agent role at My Travel Connection

Full Job Description

We are focused on providing superior customer service while executing memorable trips for travelers. This is an opportunity to work from home booking air, car, hotel, cruises, sporting events, and concerts for a company that has been in business for over 70 years serving clients worldwide. No experience necessary. We will train you.

Core Responsibilities:

1. Serve as the primary customer contact, providing premium concierge-level service to travelers from start to finish.
2. Respond to telephone, email inquiries, and online travel submissions promptly.
3. Research and book domestic and international travel packages including air, hotel, tours, and ground transportation.
4. Work directly with top suppliers like Expedia, Universal Studios, Princess Cruises, Avis, Delta, etc.
5. Familiarize yourself with multiple web-based booking engines and travel resources.
6. Handle pricing and cost calculations for changes or additional trip fees.
7. Provide e-tickets and process credit card payments over the phone.

Qualifications:

• No experience necessary; training provided.
• Exceptional customer service skills.
• Strong written and verbal communication skills.
• Excellent organizational skills with the ability to prioritize and multitask.

Job Type: Full-time or part-time

Benefits:

• Flexible Schedule
• Agent Certification
• Employee Discounts

Requirements: Must be at least 18 years old and reside in the U.S., Mexico, or Australia. Laptop or smartphone and Wi-Fi are required.

Additional Benefits:

• Ongoing Training
• Flexible Schedule
• Certifications included
• Work Remote

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitality