Manager, Global Research Operations

247Hire; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

247Hire is seeking a Manager for Global Research Operations to lead multiple pillars and enhance operational efficiency. This role involves strategic planning, managing research programs, and collaborating with senior leadership across various teams. The ideal candidate will possess strong communication skills and the ability to integrate AI tools effectively.

The position requires experience in program management, problem-solving capabilities, and the ability to maintain financial efficiency in a dynamic environment. Join a committed team and contribute to impactful research operations.

Qualifications

• Experience integrating AI tools and workflows into business operations.
• Demonstrated ability to drive responsible AI adoption.
• Strong communication skills and relationship-building experience.

Responsibilities

• Define and manage strategic initiatives for team efficiency.
• Manage operational and financial efficiency of the MSL budget.
• Prepare metric-driven status reports for stakeholders.

Skills

Integration of AI tools

Strong communication

Building relationships

Data-driven decision-making

Job description

The Global Research Operations Verticals team is the aggregation of all the different UXR pillar-embedded research operations teams across the company. In the role, you'll be leading 4+ pillars as they pursue identifying + targeting efficiencies on behalf of the UXR function. You'll have visibility into and the opportunity to partner with senior UXR leadership from each pillar.

As a Manager, Global Research Operations, you will implement operational systems, act as a connector, and problem solve operational hurdles to enable researchers to do their most impactful work. In this role, you will define, establish, and maintain operational and team-wide programs across many of our Meta UXR pillars, as well as create and manage processes to support the growing team. The ideal candidate is entrepreneurial, enabling the team's best work by leading strategic planning of programs, managing short and long-term project milestones, anticipating project issues and resolving them, connecting resources to research needs, and removing barriers to doing great work. The Verticals Manager, is an expert in problem solving and multitasking, while building long-term relationships with the team and cross-functional partners. You will utilize a full range of organizational and interpersonal skills that help our talented teams operate at their highest and most effective level.

This role requires both execution and strategic-focused program management experience and broad knowledge of research's impact on product design and development. Communication skills, ability to manage complex logistics, and a highly organized approach are mandatory.

Research Program Manager will manage Research Operations for our MSL UXR org. Primary focuses will center around managing centralized research programs (e.g. rapid research), budget forecasting and tracking, participant recruitment, and research governance.

Highlights

• You'll work in a horizontal, cross-company capacity with an opportunity to partner with UXR Leadership and UXRs on a range of initiatives and products
• You'll help lead the development of our new "Product Research Program Manager" role, which aligns Research Program Managers more closely to the products and product teams that their UXRs support
• You'll be joining a supportive team of fellow cross-company RPMs and RPM Managers, who share a wealth of expertise on launching and landing cross-company initiatives and identifying cross-pillar synergies

Overall Responsibilities

• Define and manage strategic initiatives that improve team efficiency and impact, establishing operational systems and outcomes.
• Proactively identify and partner with stakeholders on internal processes, templates, and guidelines to improve team optimization and documentation.
• Partner with team leadership on establishing effective team communication, information distribution, and cross-team collaboration.
• Partner with cross-functional teams such as Sourcing and Vendor Engagements to enable efficient MSL contracting.
• Manage relationship with select group of preferred vendors, building the business-specific operations and processes needed to streamline intake.
• Manage the operational and financial efficiency of the MSL budget by maintaining accurate and up-to-date financial datasets, files, and reports.
• Perform data analysis and provide insights to inform and support business driven decisions.
• Prepare metric-driven status reports by gathering, analyzing and summarizing relevant information.
• Proactively manage expectations: define clear program roadmaps, provide frequent program updates, identify and communicate risks and adjustments, and ensure commitments are delivered.
• Provide flexible approaches that meet team needs, including the ability to move fast and make progress or navigate blocks quickly.

Mandatory Skills

• Experience integrating AI tools and workflows into business operations or program management.
• Demonstrated ability to drive responsible and ethical AI adoption in cross-functional settings.
• Strong communication skills.
• Experience building relationships with peers and executive stakeholders and collaborating with cross-functional teams across multiple locations.
• Experience leveraging data to inform decisions and drive change.