Regional QA Lead - Pool Finishes & Field Training

Oldcastle APG, Inc.; Phoenix (AZ); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Mileage reimbursement

401(k) retirement savings

Disability benefits

Life insurance

Health, dental, and vision

Paid time off

Paid holidays

Job summary

Oldcastle APG, a CRH company, is seeking a Regional Quality Assurance Manager to train PTI installers, evaluate warranties, and perform field-based quality inspections across a large Western US region. This remote role requires extensive travel and strong construction-related experience.

Ideal candidates have pool finishing or cement-related experience, bilingual English/Spanish, and a willingness to travel up to 60% within NM, AZ, NV, CA, ID, WA, OR, and TX.

Qualifications

• Construction/manual labor experience is a plus.
• Proficient with computers.
• Strong water chemistry background is a plus.
• Bilingual English/Spanish strongly recommended.
• Travel up to 60% within region.
• Lift up to 50 pounds; able to bend, stretch, stoop.
• Swimming capability required.
• Valid driver’s license required.

Responsibilities

• Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI's installer base
• Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
• Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues
• Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes
• Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
• Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience
• Document and update all customer interactions with PTI's customer service software, forms and reports
• Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols
• Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees
• Able to get into a customer's pool for some minor repairs as needed
• Other duties as assigned

Skills

Interpersonal skills

Organizational skills

Construction experience

Computers

Water chemistry

Bilingual (EN/ES)

Travel up to 60%

Lift up to 50 lbs

Swimming capability

Chemical handling

Driver's license

Job description

Oldcastle APG, a CRH company, is seeking a Regional Quality Assurance Manager to train PTI installers, evaluate warranties, and perform field-based quality inspections across a large Western US region. This remote role requires extensive travel and strong construction-related experience.

Ideal candidates have pool finishing or cement-related experience, bilingual English/Spanish, and a willingness to travel up to 60% within NM, AZ, NV, CA, ID, WA, OR, and TX.