Remote Regional IT Operations & Client Success Lead

Magna5; New York, Northern (NY, KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

100% remote

Paid time off

Bonus potential

Medical, dental, and vision benefits

401(k) with employer match

Life and disability insurance

Certification reimbursement

Job summary

Magna5 is seeking a Regional Operations Coordinator. This remote role primarily works from home with New York residence strongly preferred.

The candidate will manage client relationships, coordinate between success managers and helpdesk, and oversee hardware/software procurement and renewals. The ideal candidate has 2–5 years in customer success or account management within IT, plus a solid technical background and strong communication skills.

Qualifications

• 2–5 years of experience in a customer success or account management role in IT or MSP.
• Strong technical background with understanding of IT infrastructure, networks, and systems.
• Excellent communication and interpersonal skills with client relationship experience.
• Bachelor's degree preferred.

Responsibilities

• Serve as operational liaison between clients, Magna5 CSMs, and helpdesk leads to ensure timely resolution and a seamless client experience.
• Manage procurement of hardware, software, and licensing including quoting and delivery tracking.
• Develop understanding of clients' objectives and technical requirements to advise on best practices.
• Collaborate with sales, support, and technical teams for onboarding and ongoing support.
• Conduct regular check-ins to assess satisfaction and identify upsell opportunities.
• Monitor usage and adoption to suggest improvements and maximize value.

Skills

Customer success

Account management

Technical background

Communication skills

Problem-solving

Time management

Education

Bachelor's degree preferred

Job description

Magna5 is seeking a Regional Operations Coordinator. This remote role primarily works from home with New York residence strongly preferred.

The candidate will manage client relationships, coordinate between success managers and helpdesk, and oversee hardware/software procurement and renewals. The ideal candidate has 2–5 years in customer success or account management within IT, plus a solid technical background and strong communication skills.