Remote Regional Customer Support Specialist

Natera, Inc.; United States; Remote; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive benefits

Free testing for patient care

Fertility care benefits

401k benefits

Employee referral program

Job summary

Natera, Inc. is seeking a Regional Customer Support Specialist (Territory Manager) to provide world-class service to medical professionals, patients, and cross-functional teams.

The role emphasizes independent work, multi-tasking, and timely issue resolution while navigating PHI data and oncology test processes. The position supports field sales, ensures smooth ordering and rapid result reporting, and requires strong communication and problem-solving skills in a remote USA setting.

Qualifications

• Two year degree and/or 2-5 years of related experience; undergraduate degree preferred.
• HIPAA/PHI privacy training to be completed within 30 days of hire.
• Ability to work independently and multi-task in a dynamic environment.

Responsibilities

• Respond promptly to internal and external inquiries.
• Lead contact for accounts and Sales; document interactions and follow-ups.
• Build rapport with accounts, patients and Sales to resolve missing information.
• Communicate delays and cancellations; facilitate redraw of samples as needed.
• Research and resolve escalated issues via phone and electronic channels; determine root cause.

Skills

Customer service excellence

De-escalation

Communication skills

Multi-tasking

Problem solving

Detail orientation

Critical thinking

Self-starter

PHI/HIPAA awareness

Education

Two year degree

Tools

Salesforce ServiceCloud

Laboratory Information Management Systems (LIMS)

Customer portals

eFax / secure email

Job description

Natera, Inc. is seeking a Regional Customer Support Specialist (Territory Manager) to provide world-class service to medical professionals, patients, and cross-functional teams.

The role emphasizes independent work, multi-tasking, and timely issue resolution while navigating PHI data and oncology test processes. The position supports field sales, ensures smooth ordering and rapid result reporting, and requires strong communication and problem-solving skills in a remote USA setting.