Remote Referral Operations Specialist

CommonSpirit Health at Home; Louisville (KY); À distance; USD 29 000 - 41 000; Plein temps

Résumé du poste

CommonSpirit Health at Home is seeking a Referral Operations Coordinator to manage physician order processing, document handling, and referral source coordination for home health and hospice services. You will ensure timely documentation, maintain accurate referral files, and support open information flow to enhance patient care.

Ideal candidates have 2+ years in customer service and 1+ year in a medical office setting, with strong confidentiality adherence under HIPAA.

Qualifications

• Minimum two years of customer service experience.
• Minimum one year of medical office-related experience preferred.
• Must possess the ability to maintain confidentiality of HIPAA protected health information.

Responsabilités

• Process approved physician orders.
• Deliver and pick up documents requiring physician signatures for identified accounts.
• Effectively convey the organization’s products and services with quality and integrity.
• Promote information flow and education supporting home care and hospice goals.
• Complete and submit all required documentation accurately and timely.
• Develop and maintain accurate files on key referral sources to build strong client relationships.
• Track documents requiring physician signatures using standard document management processes.
• Follow up on items needing support.

Connaissances

Customer service

HIPAA compliance

Formation

High School diploma or equivalent

Description du poste

CommonSpirit Health at Home is seeking a Referral Operations Coordinator to manage physician order processing, document handling, and referral source coordination for home health and hospice services. You will ensure timely documentation, maintain accurate referral files, and support open information flow to enhance patient care.

Ideal candidates have 2+ years in customer service and 1+ year in a medical office setting, with strong confidentiality adherence under HIPAA.