Remote Referral Operations Specialist

CommonSpirit Health at Home; Durango (CO); Remote; USD 29,000 - 41,000; Full time

Job summary

CommonSpirit Health at Home is seeking a Referral Operations Coordinator to support Home Health and Hospice referrals, processing orders and managing physician-signature documents.

This remote role requires strong customer service, HIPAA privacy discipline, and the ability to build strong relationships with referral sources while ensuring accurate, timely documentation. Competitive hourly pay reflects our commitment to quality care.

Qualifications

• High School diploma or equivalent.
• Minimum of two years customer service experience.
• Minimum of one year of medical office related experience preferred.
• Must possess the ability to maintain confidentiality of HIPAA protected health information.

Responsibilities

• Processing approved physician orders.
• Delivering and picking up documents for physician signatures for identified accounts.
• Effectively presents and discusses the products and services of the organization in a way that conveys quality, integrity and understanding of customer requirements.
• Promotes an open flow of information and education in support of home care and/or hospice goals.
• Completes and submits all required documentation in an accurate and timely manner.
• Develops and maintains accurate files on each key referral source to provide the location with client information needed to build strong client and branch ties and deliver customer satisfaction.
• Tracking documentation requiring a physician’s signature using organization standard document management software and processes.
• Follows up on items needed in support.

Skills

Customer service

HIPAA compliance

Education

High School diploma or equivalent

Job description

CommonSpirit Health at Home is seeking a Referral Operations Coordinator to support Home Health and Hospice referrals, processing orders and managing physician-signature documents.

This remote role requires strong customer service, HIPAA privacy discipline, and the ability to build strong relationships with referral sources while ensuring accurate, timely documentation. Competitive hourly pay reflects our commitment to quality care.