Remote Referral Growth Manager - PA Travel

Abound Health; South Whitehall Township (PA); Remote; USD 70,000 - 95,000; Full time

Job summary

Abound Health is seeking a Referral Development Manager to join our Growth team, reporting to the Chief Growth Officer. You will expand and strengthen referral networks, generate new member leads, and support intake conversions across IDD, Pediatric PDN, and Personal Care service lines.

The role is remote with travel across Pennsylvania. You will act as the face of Abound in the community, driving growth through strategic outreach, relationship management, and collaboration with care

Qualifications

• Experience in business development, outreach, referral relations, or community engagement in healthcare or IDD/PDN preferred.
• Direct experience working in PA IDD, Pediatric PDN, or Personal Care communities strongly preferred.
• Strong relationship-building, communication, and presentation skills.
• Ability to analyze referral data, track KPIs, and report on performance trends.
• Familiarity with CRM or case management platforms (Microsoft Dynamics or similar).
• Highly organized with the ability to manage multiple contacts, visits, and deadlines.
• Valid driver’s license and willingness to travel locally for community visits and events.

Responsibilities

• Identify, cultivate, and maintain relationships with referral sources such as support coordination agencies, schools, and community partners.
• Schedule and conduct in-person visits, presentations, and follow-ups with partner organizations.
• Attend & host community events to represent Abound and promote brand awareness across IDD, Pediatric PDN, and Personal Care markets.
• Generate new client referrals and warm leads; ensure prompt communication and handoff to intake and care coordination teams.
• Track referral activity, conversion rates, outcomes, and trends using OnTarget, Microsoft Dynamics, and PowerBI.
• Provide exceptional ongoing support to referral partners including performance updates, member outcome updates, and resolution of concerns.
• Ensure full compliance with ethical referral practices, healthcare regulations, and internal policies.

Skills

Relationship-building

Communication skills

Presentation skills

Data analysis

CRM experience (Dynamics)

Education

Bachelor's degree in Business, Marketing, Healthcare Administration, or related field

Tools

Microsoft Dynamics

PowerBI

OnTarget

Job description

Abound Health is seeking a Referral Development Manager to join our Growth team, reporting to the Chief Growth Officer. You will expand and strengthen referral networks, generate new member leads, and support intake conversions across IDD, Pediatric PDN, and Personal Care service lines.

The role is remote with travel across Pennsylvania. You will act as the face of Abound in the community, driving growth through strategic outreach, relationship management, and collaboration with care