Remote Referral Coordinator for Specialty Care

Banner Health; Arizona; Hybrid; USD 27,000 - 40,000; Full time

Job summary

Banner Health is seeking a dedicated Referral Specialist to support Banner-ordered referrals remotely. You will leverage Cerner's referral management tools and navigate insurance requirements and authorization processes to ensure timely patient care.

Responsibilities include coordinating referrals, ensuring payor authorization readiness, and tracking referrals to close care gaps, while providing clear information to patients and providers in a fast-paced healthcare environment.

Qualifications

• Experience interacting with patients in medical/insurance/healthcare setting.
• Knowledge of HIPAA regulations and privacy requirements.
• Strong communication and problem-solving skills.
• Ability to manage multiple priorities and use common office software.
• Understanding of insurance authorizations and payor requirements.

Responsibilities

• Coordinate referral orders for continued treatment within primary care practices.
• Provide clinical information for payor authorization before services.
• Track referrals and follow up to close care gaps.
• Educate patients and staff about referral processes and resources.
• Collaborate with external referral sources and networks.

Skills

Customer service

HIPAA knowledge

Verbal and written communication

Task prioritization

Office software

Education

High School Diploma or GED

Job description

Banner Health is seeking a dedicated Referral Specialist to support Banner-ordered referrals remotely. You will leverage Cerner's referral management tools and navigate insurance requirements and authorization processes to ensure timely patient care.

Responsibilities include coordinating referrals, ensuring payor authorization readiness, and tracking referrals to close care gaps, while providing clear information to patients and providers in a fast-paced healthcare environment.