Remote REDCap Administrator I — Entry-Level Support

Yale University; New Haven (CT); Remote; USD 62,000 - 92,000; Full time

Job summary

Yale University is seeking an entry-level REDCap Administrator 1 to support researchers across Yale's REDCap program. This learning role emphasizes building REDCap expertise through onboarding and mentorship, while handling end-user support and documentation.

The role focuses on assisting with project design basics, user accounts, and routine admin tasks within Yale's REDCap environment, including training and knowledge sharing to improve user experience.

Qualifications

• Bachelor's degree required.
• Experience providing end-user technical support in IT context is preferred.
• Willingness to learn REDCap fundamentals and adapt to Yale's environment.

Responsibilities

• Respond to and resolve end-user questions and support tickets related to REDCap functionality.
• Troubleshoot common issues and escalate complex cases to senior team members.
• Staff REDCap office hours for researchers and study teams.
• Maintain clear, accurate documentation of common issues and resolutions.

Skills

Customer-service orientation

End-user support

Strong communication

Attention to detail

Independent learner

Team collaboration

Education

Bachelor's Degree

Tools

REDCap

Job description

Yale University is seeking an entry-level REDCap Administrator 1 to support researchers across Yale's REDCap program. This learning role emphasizes building REDCap expertise through onboarding and mentorship, while handling end-user support and documentation.

The role focuses on assisting with project design basics, user accounts, and routine admin tasks within Yale's REDCap environment, including training and knowledge sharing to improve user experience.