REDCap Administrator 1

Yale University; United States; Remote; USD 60.000 - 70.000; Vollzeit

Zusammenfassung

Yale University seeks an entry-level REDCap Administrator 1 to support REDCap across the university's research community. This role emphasizes learning on the job with onboarding and mentorship from senior team members.

The position focuses on end-user support, troubleshooting, and building REDCap expertise for future growth within the REDCap program team at Yale.

Qualifikationen

• Experience in helping researchers or users with software/tools is a plus.
• Ability to document common issues and resolutions clearly.
• Willingness to learn REDCap design, configuration, and best practices.
• Strong communication and problem-solving skills.

Aufgaben

• Respond to and resolve end-user questions and support tickets related to REDCap functionality.
• Troubleshoot common issues (survey distribution, data entry, user rights, branching logic) and escalate complex cases.
• Staff REDCap office hours / help sessions for researchers and study teams.
• Maintain clear, accurate documentation of common issues and resolutions.

Kenntnisse

End-user support

Troubleshooting

Documentation

Communication

Tools

REDCap

Jobbeschreibung

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

The REDCap Administrator 1 is an entry-level role on Yale's REDCap program team, supporting the university's REDCap (Research Electronic Data Capture) platform across its research community. This is the foundational rung of Yale's REDCap admin career ladder — the role is deliberately broad rather than specialized, building the general REDCap administration skill that later work (management, infrastructure/EM development, or Part 11 validation) all grows out of.

The primary focus of this role is end-user support: helping researchers, study coordinators, and project teams use REDCap effectively, troubleshooting issues, and answering questions as they come in. Alongside that, the role is explicitly a learning position — the incumbent is expected to build REDCap expertise on the job, with structured onboarding and mentorship from senior team members, rather than arriving with deep REDCap experience already in hand.

End User Support (primary focus)

• Respond to and resolve end-user questions and support tickets related to REDCap functionality, project setup, and day-to-day use
• Troubleshoot common issues (survey distribution, data entry, user rights, branching logic, basic reporting) and elevate more complex cases to senior team members
• Staff REDCap office hours / help sessions for researchers and study teams
• Maintain clear, accurate documentation of common issues and their resolutions

Learning & REDCap Fundamentals

• Build working knowledge of REDCap project design and configuration (instruments, events, branching logic, data validation) — understanding how projects are built is what makes it possible to support them well
• Complete REDCap administrator training (formal training required within the first months on the job; prior REDCap experience is a plus but not required)
• Learn Yale's specific REDCap environment: the four production instances (RC1, RC2, Connect, P11), how they differ, and where to route requests that fall outside this role's scope

Supporting Training & Documentation

• Assist with delivering introductory REDCap training sessions and materials under guidance from senior staff
• Help keep end-user-facing documentation (FAQs, knowledge base articles) current and accurate

Operations Support

• Assist with routine REDCap administrative tasks under supervision (user account support, basic system checks)
• Learn the basics