REDCap Administrator 1

Yale University; New Haven (CT); Remote; USD 62,000 - 92,000; Full time

Job summary

Yale University is seeking an entry-level REDCap Administrator 1 to support researchers across Yale's REDCap program. This learning role emphasizes building REDCap expertise through onboarding and mentorship, while handling end-user support and documentation.

The role focuses on assisting with project design basics, user accounts, and routine admin tasks within Yale's REDCap environment, including training and knowledge sharing to improve user experience.

Qualifications

• Bachelor's degree required.
• Experience providing end-user technical support in IT context is preferred.
• Willingness to learn REDCap fundamentals and adapt to Yale's environment.

Responsibilities

• Respond to and resolve end-user questions and support tickets related to REDCap functionality.
• Troubleshoot common issues and escalate complex cases to senior team members.
• Staff REDCap office hours for researchers and study teams.
• Maintain clear, accurate documentation of common issues and resolutions.

Skills

Customer-service orientation

End-user support

Strong communication

Attention to detail

Independent learner

Team collaboration

Education

Bachelor's Degree

Tools

REDCap

Job description

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

The REDCap Administrator 1 is an entry-level role on Yale's REDCap program team, supporting the university's REDCap (Research Electronic Data Capture) platform across its research community. This is the foundational rung of Yale's REDCap admin career ladder — the role is deliberately broad rather than specialized, building the general REDCap administration skill that later work (management, infrastructure/EM development, or Part 11 validation) all grows out of.

The primary focus of this role is end-user support: helping researchers, study coordinators, and project teams use REDCap effectively, troubleshooting issues, and answering questions as they come in. Alongside that, the role is explicitly a learning position — the incumbent is expected to build REDCap expertise on the job, with structured onboarding and mentorship from senior team members, rather than arriving with deep REDCap experience already in hand.

End User Support (primary focus)

• Respond to and resolve end-user questions and support tickets related to REDCap functionality, project setup, and day-to-day use
• Troubleshoot common issues (survey distribution, data entry, user rights, branching logic, basic reporting) and elevate more complex cases to senior team members
• Staff REDCap office hours / help sessions for researchers and study teams
• Maintain clear, accurate documentation of common issues and their resolutions

Learning & REDCap Fundamentals

• Build working knowledge of REDCap project design and configuration (instruments, events, branching logic, data validation) — understanding how projects are built is what makes it possible to support them well
• Complete REDCap administrator training (formal training required within the first months on the job; prior REDCap experience is a plus but not required)
• Learn Yale's specific REDCap environment: the four production instances (RC1, RC2, Connect, P11), how they differ, and where to route requests that fall outside this role's scope

Supporting Training & Documentation

• Assist with delivering introductory REDCap training sessions and materials under guidance from senior staff
• Help keep end-user-facing documentation (FAQs, knowledge base articles) current and accurate

Operations Support

• Assist with routine REDCap administrative tasks under supervision (user account support, basic system checks)
• Learn the basics of Yale's Part 11–validated environment (P11) and why certain projects require additional rigor

Required Skills And Abilities

• Strong customer-service orientation and communication skills — comfortable explaining technical concepts to non-technical users.
• Some experience providing end-user technical support in any IT context.
• Comfortable learning new software systems independently, with support.
• Strong attention to detail and organizational skills.
• Ability to work effectively both independently and as part of a small team.

Preferred Skills And Abilities

• Prior exposure to REDCap.
• Familiarity with clinical research, human subjects research, or a healthcare/research environment.
• Basic understanding of databases.
• Awareness of HIPAA / human-subjects data-handling considerations.
• Interest in eventually growing into a specialized REDCap path.

Principal Responsibilities

• Contributes in the development of programs or systems of small to moderate size and complexity. 2. Provides informational input into decisions concerning the development and delivery of applications, programs, and systems. Clarifies requirements to meet the expectations of stakeholders and intended end users needs, scheduled timeline, and budgetary targets. 3. Contributes to the collaborative effort of the analysis and design of new systems and applications. Performs various coding, debugging and unit testing tasks in support of applications, programs, and systems. 4. Contributes to the project definition, and the gathering of the functional requirements. 5. Troubleshoots problems whether due to data or software and rapidly resolves any problems that do occur. Provides ongoing maintenance and support for applications and systems. 6. Prepares documentation and user manuals. Provides support for training of end users. 7. Applies and keeps current with existing and emerging technologies and methodologies. Provides ongoing input to the establishment of programming standards, procedures, and methodologies. 8. May perform other duties as assigned. Required Education and Experience Bachelor's Degree. One year programming experience, or an equivalent combination of education and experience.

Job Posting Date

09/28/2026

Job Category

Professional

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Supervisor; Senior Associate (22)

Salary Range

$61,500.00 - $91,875.00

Time Type

Full time

Duration Type

Staff

Work Model

Remote

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate’s qualifications, experience, skills, and education in relation to the position requirements, along with the role’s grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.