Remote Real-Time Operations Architect

Clipboard; United States; Remote; USD 60,000 - 95,000; Full time

Job summary

Clipboard is seeking a WFM Central - Real Time Analyst to lead the live operations governance across multiple Lines of Business. You will be the operational architect, partnering with leadership to evolve a standardized, fiscally sound control model and ensure SLA and customer experience are preserved.

Ideal candidates combine forensic data prowess with strong communication, capable of telling compelling stories to stakeholders from Team Leads to Directors, and owning all aspects of support

Qualifications

• Exceptional ability to translate data into a clear business story.
• Advanced forensic analysis with data-driven audits and tools.
• Experience making high-judgment decisions under pressure with SLA focus.

Responsibilities

• Stakeholder storytelling: distill signals into narratives for leadership at all levels.
• Business-level analysis of long-term trends and staffing impact.
• Operational control & forensic auditing during incidents to prevent capacity drains.
• Centralized governance: enact queue management across multiple LoBs.
• Strategic planning with WFM to improve planning and scheduling.

Skills

Exceptional Communication

Advanced Forensic Analysis

Strategic Judgment

Operational Architecture

Resilient Mindset

Systems Fluency

Tools

Google Sheets

Metabase

Assembled WFM

Job description

Clipboard is seeking a WFM Central - Real Time Analyst to lead the live operations governance across multiple Lines of Business. You will be the operational architect, partnering with leadership to evolve a standardized, fiscally sound control model and ensure SLA and customer experience are preserved.

Ideal candidates combine forensic data prowess with strong communication, capable of telling compelling stories to stakeholders from Team Leads to Directors, and owning all aspects of support