WFM Central - Real Time Analyst (Fully Remote)

Clipboard; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Clipboard is a remote-first app-based marketplace connecting healthcare professionals with workplaces. We operate with a leadership-driven governance model across multiple lines of business, focusing on live operations and customer outcomes.

The role partners with senior leaders as an operational architect, driving efficiency in queues and SLA safeguarding while distilling complex signals into actionable insights for stakeholders.

Responsibilities

• Serves as central governance for live operations across multiple LoBs.
• Acts as operational architect and trusted partner to leadership.
• Owns support queue aspects to meet customer needs.
• Distill complex signals into high-impact narratives for stakeholders.
• Analyze business trends and financial efficiency of SLA safeguarding.
• Conduct forensic audits of agent behaviors to eliminate capacity drains.

Job description

• Serves as central governance for live operations across multiple LoBs.
• Acts as operational architect and trusted partner to leadership.
• Owns support queue aspects to meet customer needs.

Responsibilities:

• Distill complex signals into high-impact narratives for stakeholders.
• Analyze business trends and financial efficiency of SLA safeguarding.
• Conduct forensic audits of agent behaviors to eliminate capacity drains.

What Success Looks Like:

• Anomalies quickly investigated with root causes identified.
• Queue management evolves from reactive to predictive operating model.

Clipboard

Clipboard operates an app-based marketplace connecting healthcare professionals with workplaces. Founded in 2016, we are a remote-first team of over 1,000 people and have been profitable since 2022.