Remote-Ready Key Account Manager – Illinois

Wild Goose Chase; Chicago Ridge (IL); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Flexible schedule

Health insurance

Paid time off

Job summary

Wild Goose Chase, Inc. is seeking a relationship-driven Account Manager to own and protect our Illinois client base. You’ll renew, expand, and keep clients happy advocates for our bird control services.

The ideal candidate is detail oriented, organized, and service-minded, ensuring contract timelines are met and spotting upsell opportunities with the support of the Services team and sales professionals.

Qualifications

• 3–5 years of account management, customer success, or renewals in a B2B service environment.
• Proven track record of meeting renewal and retention targets.
• Strong consultative communication; listen, identify needs, and present solutions.
• Experience managing a multi-account portfolio with overlapping contract timelines.
• CRM experience; Zoho preferred and proficient with standard business tools.

Responsibilities

• Own the full renewal lifecycle for Illinois accounts, from outreach to signed contracts and retention targets.
• Maintain renewal pipeline in CRM; negotiate terms and pricing per guidelines.
• Serve as the primary contact for Illinois customers; build trusted relationships with facilities and operations leads.
• Send post-season reviews; address service issues with operations.
• Identify upsell opportunities within existing accounts and coordinate with Account Executives.
• Collaborate with operations, billing, and marketing; participate in weekly reviews.

Skills

Account management

Renewals

Relationship management

Consultative selling

Multitasking

Tools

Zoho CRM

Microsoft Office

Job description

Wild Goose Chase, Inc. is seeking a relationship-driven Account Manager to own and protect our Illinois client base. You’ll renew, expand, and keep clients happy advocates for our bird control services.

The ideal candidate is detail oriented, organized, and service-minded, ensuring contract timelines are met and spotting upsell opportunities with the support of the Services team and sales professionals.