Remote-Ready Clinical Support Specialist: TMS & Ketamine

Apogee Behavioral Medicine; Winston-Salem (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Apogee Behavioral Medicine in Winston-Salem, NC seeks an In-Clinic Medical Assistant (CMA, CNA, or EMT) to provide clinical support inside the clinic, including TMS treatments and assisting in injection clinics.

You will coordinate Spravato and Ketamine administrations, manage prior authorizations, support virtual medical assistants with patient communications, and ensure accurate documentation and high-quality care.

Qualifications

• Certification as CMA/CNA/EMT with at least 1 year of clinical experience.
• Experience providing clinical support services and patient care.
• Willingness to deliver remote support services.

Responsibilities

• TMS administration: Safely operate TMS equipment, delivering treatments as prescribed and monitoring patient response.
• Spravato & Ketamine Management: Oversee administration and patient monitoring during Spravato (esketamine) and Ketamine treatments, ensuring patient safety and adherence to established protocols.
• Authorization Management: Handle prior authorization requirements for interventional psychiatric services.
• In-Office Psychiatric Services: Administer in-office psychiatric interventions, maintaining compliance and quality patient care.
• EHR Management: Respond timely to patient messages, medication refills, and prescription requests within the EHR system.
• Pharmacy Communications: Coordinate effectively with pharmacies for medication inquiries and requests.
• Clinical Documentation: Manage clinical requests via fax and ensure thorough documentation.
• Patient Calls: Professionally handle patient phone inquiries, providing high-quality support.
• Lab Requests: Assist with monitoring and managing lab requests within clinical support operations.

Skills

Clinical support

Remote capabilities

Multitasking

Communication skills

Team collaboration

Adaptability

Process improvement

Patient care

Education

CMA/CNA/EMT certification with 1+ year clinical experience

Job description

Apogee Behavioral Medicine in Winston-Salem, NC seeks an In-Clinic Medical Assistant (CMA, CNA, or EMT) to provide clinical support inside the clinic, including TMS treatments and assisting in injection clinics.

You will coordinate Spravato and Ketamine administrations, manage prior authorizations, support virtual medical assistants with patient communications, and ensure accurate documentation and high-quality care.