Remote-Ready Benefits Enrollment Specialist

Milliman; Omaha (NE); Hybrid; USD 21,000 - 34,000; Full time

Job summary

Milliman in Omaha is seeking a Benefits Enrollment Specialist to educate health insurance consumers and guide them through enrollment with accuracy and empathy. This role supports a local team in a collaborative, non-corporate environment, delivering outstanding customer experiences and building relationships with clients, carriers, and brokers.

In-office hybrid/remote options are available; production-based incentives are included along with a base hourly rate of $15–$25, depending on

Qualifications

• Health insurance industry experience preferred
• 2+ years in customer-facing role preferred
• Life & Health license or ability to obtain quickly

Responsibilities

• Educate and consult with individual health insurance consumers to help them understand available coverage options
• Assist customers through the enrollment process with professionalism, empathy, and accuracy
• Deliver proactive follow-up and ongoing support to enhance customer satisfaction and retention
• Build strong relationships with customers and internal and external stakeholders, including employees, client decision makers, insurance carriers, and brokers
• Maintain accurate and timely documentation in internal systems and CRM platforms
• Contribute to Milliman's service model by delivering a consistent, high quality customer experience
• Use customer interactions and feedback to support retention strategies and continuous improvement efforts

Skills

Customer service

Communication

Attention to detail

CRM experience

Teamwork

Education

Life & Health Insurance License

Job description

Milliman in Omaha is seeking a Benefits Enrollment Specialist to educate health insurance consumers and guide them through enrollment with accuracy and empathy. This role supports a local team in a collaborative, non-corporate environment, delivering outstanding customer experiences and building relationships with clients, carriers, and brokers.

In-office hybrid/remote options are available; production-based incentives are included along with a base hourly rate of $15–$25, depending on