Remote Rail Vacation Sales Executive

Railbookers Group; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work from Home

Generous PTO Package

Medical, Dental, Vision Insurance

401(k) with Employer-Match

Employee travel Discounts

Job summary

Railbookers Group is seeking an Account Executive for our remote sales contact center in the United States. You will convert inbound calls, emails, and web inquiries into bookings for Railbookers and Amtrak Vacations, with a strong B2B focus and ongoing outbound follow-up to close sales.

You will qualify leads, present pricing and promotions, and work toward meeting sales targets while building lasting relationships with customers and travel advisors.

Qualifications

• Minimum of 2 years of experience in a high-volume customer service contact center environment.
• Exceptional verbal and written communication skills with a clear, concise, and professional telephone manner.
• Strong active listening skills and the ability to empathize with customer needs.
• Proven problem-solving abilities and a resourceful mindset to find effective solutions.
• Excellent organizational skills and attention to detail, especially when managing multiple tasks and complex itineraries.
• Proficiency with CRM software and Microsoft Office Suite (Outlook, Word, Excel).
• Ability to work independently as well as collaboratively in a team-oriented, remote environment.
• Comfortable working in a fast-paced and dynamic environment, adapting to changing priorities.
• A genuine passion for travel and a desire to create unforgettable experiences for guests.

Responsibilities

• Convert inbound calls, emails, and web inquiries into bookings with a strong B2B focus; includes outbound follow-up calls to close sales.
• Qualify leads by understanding travel goals, preferences, and budgets to design customized itineraries.
• Present pricing, upsell opportunities, and promotions to maximize revenue.
• Consistently meet or exceed sales targets and key performance metrics.
• Foster relationships with customers and travel advisors to drive repeat business and referrals.
• Collaborate cross-functionally with internal teams to ensure seamless communication and accurate bookings.
• Maintain expert knowledge of rail routes, destinations, and packages to position offerings effectively.
• Accurately track leads and sales in CRM systems and follow established processes.
• Engage in ongoing product training and sales coaching to stay sharp.
• Manage daily tasks and opportunities efficiently in a fast-paced, growing organization.

Skills

Customer Focus

Interpersonal Savvy

Drive for Results

Written Communications

Active Listening

Problem Solving

Organizational Skills

Communication Skills

Education

High school diploma or equivalent

Bachelor's degree or relevant certifications in Hospitality or Travel

Tools

CRM software

Microsoft Office Suite

Job description

Railbookers Group is seeking an Account Executive for our remote sales contact center in the United States. You will convert inbound calls, emails, and web inquiries into bookings for Railbookers and Amtrak Vacations, with a strong B2B focus and ongoing outbound follow-up to close sales.

You will qualify leads, present pricing and promotions, and work toward meeting sales targets while building lasting relationships with customers and travel advisors.