Remote Quality Manager - Process Excellence & Leadership

Concentrix; United States; A distancia; USD 13.000 - 16.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a Quality Manager to oversee the Quality staff supporting multiple client programs across sites/geos. Responsibilities include supervising the QA team, ensuring accurate evaluations, and driving performance improvements through actions in collaboration with business stakeholders.

The role emphasizes building strong relationships with internal and external stakeholders and overseeing audits of key support processes within each account.

Formación

• Supervise quality work group across multiple programs or lines of businesses and sites.
• Maintain metrics of direct reports and team performance.
• Collaborate with stakeholders to implement process improvements.

Responsabilidades

• Supervise quality work group across multiple programs or lines of businesses which can be across multiple sites/geos, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization's policies and applicable legal requirements
• Maintain accurate metrics of direct reports individual performance as well as overall team level performance
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key support processes within each account and recommends changes

Descripción del empleo

Concentrix is seeking a Quality Manager to oversee the Quality staff supporting multiple client programs across sites/geos. Responsibilities include supervising the QA team, ensuring accurate evaluations, and driving performance improvements through actions in collaboration with business stakeholders.

The role emphasizes building strong relationships with internal and external stakeholders and overseeing audits of key support processes within each account.