Remote Quality Insights Lead — Customer Value & Growth

King River Capital Group; Washington; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Generous time off

Competitive compensation

Lunch stipend

Job summary

Axion Ray is seeking a Quality Insights Lead to join their Solutions team in the United States. This remote role involves being the primary point of contact for customers and driving adoption of AI technologies in manufacturing. The ideal candidate will have 2-4 years of experience in customer success and is proficient in managing SaaS platforms.

Key responsibilities include monitoring account health, delivering updates, and collaborating with Sales and Engineering. Competitive compensation and generous time off are offered.

Qualifications

• 2-4 years of experience in customer success, solutions, consulting, or technical project delivery.
• Ability to interpret operational data, generate insights, and inform decision-making.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for customers.
• Deliver ongoing program updates and operational check‑ins.
• Proactively monitor account health and platform usage.

Skills

Customer success management

Data fluency

Project management

Technical configuration of SaaS platforms

Communication skills

Tools

Looker

Tableau

Snowflake

Postgres

Job description

Axion Ray is seeking a Quality Insights Lead to join their Solutions team in the United States. This remote role involves being the primary point of contact for customers and driving adoption of AI technologies in manufacturing. The ideal candidate will have 2-4 years of experience in customer success and is proficient in managing SaaS platforms.

Key responsibilities include monitoring account health, delivering updates, and collaborating with Sales and Engineering. Competitive compensation and generous time off are offered.