Remote Quality Insights Lead — Customer Value & Growth

axion; Oregon (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Generous time off

Competitive compensation

Lunch stipend

Job summary

Axion is seeking a Quality Insights Lead to join our Solutions team. This remote role focuses on driving customer value and ensuring success for enterprise clients post-onboarding. Ideal candidates should have 2-4 years of customer success experience and strong data fluency, as well as excellent communication skills.

The position involves serving as the primary contact for clients, supporting issue resolution, and partnering with various stakeholders, requiring the ability to manage SaaS platforms effectively. We offer competitive compensation and generous time off.

Qualifications

• 2-4 years of experience in customer success or technical project delivery.
• Strong data fluency and ability to interpret operational data.
• Experience managing and configuring SaaS platforms.

Responsibilities

• Serve as the primary point of contact for customers post-onboarding.
• Monitor account health and platform usage.
• Support customer issue resolution and partner with various teams.

Skills

Customer success

Data fluency

Project management

Communication skills

SaaS platform management

AI passion

Job description

Axion is seeking a Quality Insights Lead to join our Solutions team. This remote role focuses on driving customer value and ensuring success for enterprise clients post-onboarding. Ideal candidates should have 2-4 years of customer success experience and strong data fluency, as well as excellent communication skills.

The position involves serving as the primary contact for clients, supporting issue resolution, and partnering with various stakeholders, requiring the ability to manage SaaS platforms effectively. We offer competitive compensation and generous time off.