Customer Value & Adoption Insights Lead — Remote

Axion Ray; Oklahoma City (OK); On-site; USD 60,000 - 90,000; Full time

Job description

Location

Remote; Oklahoma City, OK; Raleigh, NC; Seattle, WA

Employment Type

Full time

Location Type

Remote

Department

Delivery & Enterprise Solutions

Compensation

• $60K – $90K • Offers Equity

Axion Ray strives to be fair and competitive. We leverage market data from Pave to inform our compensation packages.

About the Role

Axion Ray is looking for a Quality Insights Lead to join our Solutions team and help drive long-term customer value, retention, and expansion. This is an exciting opportunity to be deeply embedded in the customer journey, supporting enterprise clients post‑onboarding and ensuring continued success through adoption, value delivery, and growth. The ideal candidate is a hybrid technical and client‑facing professional who can effectively communicate across business, product, and engineering stakeholders.

Key Responsibilities

• Serve as the primary point of contact for customers following initial onboarding and deployment
• Deliver ongoing program updates and operational check‑ins to key customer stakeholders
• Proactively monitor account health and platform usage to drive adoption and value realization
• Support customer issue resolution, including preparation, live syncs, and post‑meeting follow‑ups
• Partner with Sales, Product, and Engineering to deliver a seamless customer experience across touchpoints
• Translate customer goals into platform configurations, success plans, and measurable outcomes
• Identify expansion opportunities and partner with Sales on renewal and upsell efforts

Location

This is a remote role that involves occasional travel to client sites as well as Williamsburg, Brooklyn HQ.

Requirements

• 2-4 years of experience in customer success, solutions, consulting, or technical project delivery
• Strong data fluency; ability to interpret operational data, generate insights, and inform decision‑making
• Ability to drive projects forward within a PMO or structured project delivery environment
• Strong written and verbal communication skills; comfortable leading customer‑facing conversations
• Detail‑oriented and organized; able to manage multiple workstreams across internal and external stakeholders
• Experience managing and configuring SaaS platforms to support customer onboarding, optimize workflows, and ensure successful solution delivery
• Passion for AI, enterprise software, or manufacturing technology

Preferred Qualifications

• Experience in a hybrid technical + business‑facing role (e.g., solutions engineer, technical CSM, implementation specialist)
• Background in consulting, analytics, or systems integration is a plus
• Exposure to data tools or platforms (e.g., Looker, Tableau, Snowflake, Postgres)
• Prior experience supporting enterprise clients or highly regulated industries
• A builder mindset with comfort in low‑structure environments

Equal Opportunity

Axion Ray is an Equal Opportunity / Aff. Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

Compensation Range: $60K - $90K