Director, Customer Success - Build from Zero (Remote)

Axoniq; Town of Texas (WI); On-site; USD 150,000 - 230,000; Full time

Benefits offered by this job

100% Remote

Competitive compensation

Job summary

Axoniq is hiring a Director, Customer Success to own a portfolio of enterprise and mid-market accounts, building the CS motion largely from scratch. This quota-carrying, individual-contributor role reports to the VP and focuses on retention and expansion within the book of business, with strong technical credibility to engage with architects and engineers.

You will own renewals end-to-end, create onboarding flows and health scoring, and identify expansion opportunities while advocating for

Qualifications

• 7+ years in customer success, account management, or a technical post-sales role at an enterprise software or infrastructure company.
• Direct experience building a customer success function from the ground up (0 to 1).
• Technical fluency to read architecture diagrams and discuss event-driven systems with engineers.
• Track record of meeting or exceeding retention and expansion targets.
• Excellent executive communication and comfort with platform engineers and CTOs.
• Grit: ownership, ambiguity tolerance, and proactive process-building.

Responsibilities

• Own the renewal and expansion numbers across an enterprise/regulated accounts portfolio.
• Stand up onboarding flows, health scoring, QBR cadence, escalation paths, and renewal playbooks.
• Collaborate with customer engineering and architecture teams to drive adoption of Axon Server and Axon Framework.
• Translate technical capabilities into business outcomes for practitioners and executives.
• Identify upsell/expansion opportunities and partner with sales to execute.
• Represent customers internally by feeding product and engineering with prioritized feedback.
• Lead renewals end to end with sales and legal on terms.
• Manage technically complex deployments in regulated environments and handle escalations.

Skills

Customer success

Account management

Technical post-sales

Retention & expansion

Executive communication

Grit/ownership

Bachelor's degree

Education

Bachelor's degree

Job description

Axoniq is hiring a Director, Customer Success to own a portfolio of enterprise and mid-market accounts, building the CS motion largely from scratch. This quota-carrying, individual-contributor role reports to the VP and focuses on retention and expansion within the book of business, with strong technical credibility to engage with architects and engineers.

You will own renewals end-to-end, create onboarding flows and health scoring, and identify expansion opportunities while advocating for