Quality Assurance Lead

Arthur Lawrence; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Arthur Lawrence is seeking a Quality Assurance Lead for a remote, project-based engagement. This role requires deep QA expertise within contact centers, customer service, or operations environments and hands-on leadership of QA teams.

You will design, implement, and govern QA programs, frameworks, scorecards, and governance processes, while mentoring QA analysts and driving consistency across the program. Arthur Lawrence is a management and technology consulting firm trusted by Fortune 100 and

Qualifications

• 7 years of Quality Assurance experience in contact centers, customer service, or operations environments.
• 3 years of experience leading QA teams, directly supervising and managing QA analysts.
• Proven ability to design, implement, and manage QA programs, frameworks, methodologies, scorecards, and governance processes.

Responsibilities

• Experience driving continuous improvement and maintaining consistent quality standards across customer service or operational teams.

Skills

QA leadership

QA programs

Quality assurance

Job description

Arthur Lawrence is looking for a Quality Assurance Lead one our clients project based on Remote. Please find the job description below

Must-Have Skills:

• 7 years of Quality Assurance experience in contact centers, customer service, or operations environments
• 3 years of experience leading QA teams, directly supervising and managing QA analysts
• Proven ability to design, implement, and manage QA programs, frameworks, methodologies, scorecards, and governance processes.

Nice to Have Skills:

• Experience driving continuous improvement and maintaining consistent quality standards across customer service or operational teams.

About Us:

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services to Fortune 100 and Big 4 organizations. Our in-depth technical knowledge and broad experience in working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions. We are a UN Women Empowerment Principal Signatory and are certified by National Minority Supplier Development Council.

Recent Associations & Acknowledgments:

• Been recognized as a 2023 TOP WORKPLACE by the Houston Chronicle
• IAOP Award; Ranked in the top 100 internationally
• Ranked among the Inc 5000 twice – as one of the FASTEST GROWING COMPANIES OF AMERICA
• Member of HMSDC, NMSDC and NY&NJMSDC

Our Seven Pillars:

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.