Remote Public Safety Director - Pacific Region

Axon Enterprise; San Francisco (CA); Remote; USD 109,000 - 182,000; Full time

Benefits offered by this job

Competitive salary + 401k match

Discretionary PTO

Parental leave

Medical, dental, and vision plans

Fitness programs

Mental wellness support

Snacks in offices

Job summary

Axon is seeking a Director of Public Safety for Axon 911 to steer strategy, engage with PSAP leaders, and drive adoption of our safety technology. You will collaborate with Sales, Product, Engineering, and Marketing to align solutions with customer needs and deliver measurable impact.

You will oversee leadership of the Public Safety team, drive KPIs, partner with industry associations, and shape long-term growth in a fast-paced, mission-driven environment.

Qualifications

• 10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations, including experience serving at the Deputy Director level or above (or equivalent senior leadership role).
• Deep expertise across PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends.
• Proven ability to build trusted relationships with PSAP leaders, industry associations (NENA/APCO), executive stakeholders, and cross-functional teams.
• Strong strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments.
• Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies.
• Strong communication, presentation, and customer engagement skills, including executive presentations, workshops, industry events, and consultative sales support.
• Collaborative, data-driven mindset with experience defining KPIs, measuring success, and driving continuous improvement in fast-paced, mission-critical environments.

Responsibilities

• Strategic Leadership & Team Management: Lead Axon 911’s public safety strategy, mentor the Public Safety team, and drive KPIs, scalability, innovation, and long-term growth.
• Cross-Functional Collaboration & Customer Engagement: Partner with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding/training, and drive adoption across high-value public safety customers.
• Product Strategy, AI Initiatives & Market Feedback: Gather customer feedback to influence product enhancements, prioritize AI-related initiatives, coordinate early-access programs, and ensure solutions meet operational needs within public safety organizations.
• Sales Enablement, Advocacy & Industry Presence: Support market expansion and deal strategy through industry expertise, customer relationships, speaking engagements, workshops, webinars, thought leadership, and strategic go-to-market initiatives.
• Operational Excellence & Business Impact: Optimize workflows and processes while driving measurable outcomes tied to customer satisfaction, retention, product adoption, strategic partnerships, lead generation, industry engagement, and cross-functional business improvements.

Skills

Public safety leadership

PSAP operations

NG911

CAD

Emergency workflows

Executive communications

KPIs

Job description

Axon is seeking a Director of Public Safety for Axon 911 to steer strategy, engage with PSAP leaders, and drive adoption of our safety technology. You will collaborate with Sales, Product, Engineering, and Marketing to align solutions with customer needs and deliver measurable impact.

You will oversee leadership of the Public Safety team, drive KPIs, partner with industry associations, and shape long-term growth in a fast-paced, mission-driven environment.