Public Safety Leader - Pacific Region (Remote)

Axon; San Francisco (CA); Remote; USD 109,000 - 182,000; Full time

Benefits offered by this job

Competitive salary and 401k with match

Discretionary PTO

Parental leave

Medical, dental, and vision

Job summary

Axon 911 seeks a Director of Public Safety to lead strategic initiatives, engage with PSAP leaders, and drive adoption of Axon 911 solutions across public safety agencies. This role requires translating customer needs into scalable programs and influencing product strategy with AI initiatives.

The position is fully remote within a defined territory, with travel up to 50% for on-site engagements, and is based in the Pacific region.

Qualifications

• 10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations, including experience at Deputy Director level or above.
• Deep expertise across PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends.
• Proven ability to build trusted relationships with PSAP leaders, industry associations (NENA/APCO), executive stakeholders, and cross-functional teams.
• Strong strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments.
• Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies.
• Strong communication, presentation, and customer engagement skills, including executive presentations, workshops, industry events, and consultative sales support.
• Collaborative, data-driven mindset with experience defining KPIs, measuring success, and driving continuous improvement in fast-paced, mission-critical environments.

Responsibilities

• Lead Axon 911’s public safety strategy, strengthen industry partnerships (NENA/APCO), mentor the Public Safety team, and drive KPIs, scalability, innovation, and long-term growth.
• Partner with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs, improve onboarding/training, and drive adoption across high-value public safety customers.
• Gather customer feedback to influence product enhancements, prioritize AI-related initiatives, coordinate early-access programs, and ensure solutions meet operational needs within public safety organizations.
• Support market expansion and deal strategy through industry expertise, customer relationships, speaking engagements, workshops, webinars, thought leadership, and strategic go-to-market initiatives.
• Optimize workflows and processes while driving measurable outcomes tied to customer satisfaction, retention, product adoption, strategic partnerships, lead generation, and industry engagement.

Skills

Public Safety Leadership

PSAP Operations

Stakeholder Relationships

Strategic Leadership

KPIs & Data

Executive Communication

Cross-functional Collaboration

Job description

Axon 911 seeks a Director of Public Safety to lead strategic initiatives, engage with PSAP leaders, and drive adoption of Axon 911 solutions across public safety agencies. This role requires translating customer needs into scalable programs and influencing product strategy with AI initiatives.

The position is fully remote within a defined territory, with travel up to 50% for on-site engagements, and is based in the Pacific region.