Remote Provider Success Lead - Healthcare Tech

Jobgether; Oregon; Hybrid; USD 120,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation

Fully remote work in the US

Leadership and growth opportunities

Strategic influence on product and实施

Meaningful healthcare impact

Cross-functional exposure

Professional development

Inclusive workplace

Dynamic environment

Job summary

Jobgether is seeking a Provider Success Lead based in the United States to drive the successful implementation, adoption, and ongoing use of provider-facing healthcare technology solutions across a growing network of independent medical practices. The role blends implementation management, provider education, customer success, and cross-functional collaboration to improve clinicians’ experience.

You will oversee implementations from planning through go-live and stabilization, collaborating with

Qualifications

• Professional Experience: At least five years of experience in implementation, customer success, training, or a related role within healthcare technology, including personally leading at least two end-to-end implementations involving healthcare providers.

Responsibilities

• End-to-End Implementation Management: Lead the implementation of provider-facing technology solutions from kickoff through go-live and post-launch stabilization, developing project plans, managing timelines, mapping stakeholders, and proactively addressing risks.
• Provider Training and Education: Design and deliver engaging training programs for physicians, practice managers, office administrators, and clinical staff through live sessions, virtual workshops, and self-service learning resources tailored to real-world practice workflows.
• Implementation Playbook Development: Build and maintain a standardized implementation and training framework, including templates, operational runbooks, training materials, adoption metrics, and structured feedback loops.
• Cross-Functional Collaboration: Partner with product, engineering, provider relations, care management, data, and operations teams to resolve implementation blockers, coordinate rollout priorities, and ensure solutions meet provider needs.
• Adoption and Performance Monitoring: Track and report key performance indicators, including technology adoption, time to go-live, training completion, and provider satisfaction, using insights to improve implementation effectiveness.
• Provider Feedback and Product Improvement: Serve as the primary connection between providers and internal product teams, gathering field feedback, identifying recurring challenges, and translating findings into prioritized product requirements that inform the development roadmap.
• Issue Resolution and Provider Support: Act as the escalation point for implementation challenges and establish a reliable provider-facing support model that promotes timely resolution, effective communication, and long-term user satisfaction.
• Function Development and Team Leadership: Establish the foundations of the provider success function, identify opportunities to improve processes, and support future team expansion through hiring, onboarding, and employee development as the organization grows.
• Stakeholder Communication: Communicate implementation progress, risks, performance results, and improvement opportunities clearly to executives, operational stakeholders, and frontline users.
• Continuous Improvement: Evaluate implementation outcomes and provider feedback to refine onboarding, training, and adoption strategies, ensuring processes remain effective as the provider network expands.

Job description

Jobgether is seeking a Provider Success Lead based in the United States to drive the successful implementation, adoption, and ongoing use of provider-facing healthcare technology solutions across a growing network of independent medical practices. The role blends implementation management, provider education, customer success, and cross-functional collaboration to improve clinicians’ experience.

You will oversee implementations from planning through go-live and stabilization, collaborating with