Remote Provider Operations Virtual Assistant

Legion Health; United States; Remote; USD 6,900 - 21,000; Full time

Job summary

Legion Health is building autonomous medical care with a remote, distributed team. This role focuses on provider operations, recruiting coordination, onboarding, and payroll support to ensure smooth provider workflows.

You will coordinate interviewing, onboarding readiness, and credentialing while maintaining accurate provider records and collaborating across teams. Strong organizational skills and HIPAA‑aware practices are essential for success.

Qualifications

• 2+ years of experience in healthcare operations, provider operations, or recruitment coordination.
• Experience supporting clinicians or healthcare professionals is preferred.
• Distributed or fully remote teams experience is a plus.
• Strong organizational skills and attention to detail are essential.
• Excellent written and spoken English in professional contexts.

Responsibilities

• Coordinate provider recruiting operations: maintain candidate records, schedule interviews, follow up on steps.
• Support provider onboarding from accepted offer to start readiness, collect docs, track checklists, ensure completion.
• Maintain provider-operations records: rosters, status, availability, credentialing, payer enrollment.
• Assist weekly payroll: collect compensation inputs, review visits, reconcile discrepancies, update trackers.
• Communicate professionally via Slack, email, and internal systems with providers and teams.
• Identify blockers, escalate issues, and keep workflows moving across teams (recruiting, credentialing, clinical ops, billing, payroll).

Skills

Healthcare operations

Provider operations

Recruiting coordination

Provider onboarding

Payroll support

HR administration

Virtual-operations

Tools

Google Sheets

Slack

Ashby

Healthie

Looker Studio

Payroll platforms

Job description

At Legion Health, we believe everyone deserves fast, affordable, and world-class health care, and we’re developing the AI infrastructure to deliver it at scale.

Legion is building autonomous medical care, starting with psychiatry. Our AI-native care-delivery platform automates much of the administrative work required to deliver direct patient care, allowing clinicians and operations teams to focus on the moments where human judgment and attention matter most.

Our technical moat is hard to copy—we combine rich data, production AI, doctors in the loop, and end-to-end care operations to deliver measurably better care to a clinically complex patient population. This has helped us complete tens of thousands of visits in just two years while holding operations costs flat and achieving industry-leading patient NPS and retention.

While the last generation of healthcare startups made the existing system incrementally more efficient, Legion is rebuilding full-stack care delivery from first principles. Our vision is a 10X better patient experience that is higher quality, less expensive, and more scalable—and a 10X better clinician experience that frees providers to focus on what matters most: caring for patients.

Legion Health is backed by Y Combinator, leading venture capital firms, and founders from Function Health, Modern Health, Everly Health, Trusted Health, Clipboard Health, PatientPing, Sesame Care, Faire, EasyPost, and fuboTV.

Join us as we build the future of health care: faster, higher-quality, and more affordable, powered by clinicians, operators, and AI working together

Role Logistics

Job Type: Full-time contract

Role Type: Provider Operations / Recruiting Coordination / Onboarding / Payroll Support

Ideal Experience Level: 2+ years

Location: Fully remote

Work Hours: 9:00 AM–6:00 PM US Central Time

Hourly Compensation: $5–$15 per hour, based on experience

Responsibilities and Deliverables

Coordinate provider recruiting operations, including:

• Maintaining accurate candidate records and statuses.
• Scheduling and confirming interviews.
• Following up with candidates about outstanding steps.
• Updating hiring records and internal trackers.
• Coordinating handoffs between recruiting and onboarding.

Support provider onboarding from accepted offer through start readiness, including:

• Collecting required documents and information.
• Maintaining onboarding checklists and status trackers.
• Following up promptly on missing or incomplete items.
• Coordinating internal handoffs across relevant teams.
• Confirming that required operational steps are complete before a provider begins.
• Escalating blockers that could delay a provider’s start date.

Maintain accurate provider-operations records, including:

• Provider rosters.
• Recruiting and onboarding status.
• Active, inactive, and offboarding providers.
• State coverage and provider availability.
• Collaborating‑physician relationships.
• Credentialing and payer‑enrollment status.
• Outstanding documents, approvals, and follow‑up items.

Communicate clearly and professionally with providers through Slack, email, and approved internal systems.

Support weekly payroll preparation, including:

• Gathering provider compensation inputs from approved systems.
• Reviewing visit counts, no‑shows, and late cancellations.
• Updating payroll and payment trackers.
• Reconciling discrepancies across source systems.
• Confirming that supporting information is complete.
• Escalating unresolved discrepancies before payroll is finalized.
• Maintaining a clear record of changes, questions, and resolutions.

Coordinate across recruiting, credentialing, clinical operations, billing, finance, and payroll to keep provider workflows moving.

Maintain clear task queues and follow‑up systems so that outstanding items do not fall through the cracks.

Document recurring workflows and update SOPs, checklists, and templates as processes evolve.

Identify opportunities to simplify, standardize, or automate repetitive administrative work.

Handle sensitive provider, company, hiring, and compensation information with discretion and care.

Raise unclear ownership, conflicting information, or potential errors promptly rather than making unsupported assumptions.

Ideal Background and Skills

2+ years of experience in one or more of the following:

• Healthcare operations.
• Provider operations.
• Recruiting coordination.
• Provider or employee onboarding.
• Payroll or invoice support.
• Human‑resources administration.
• Executive‑assistant or virtual‑operations support.

Strong preference for experience supporting:

• Clinicians or other healthcare professionals.
• Independent contractors.
• Distributed or fully remote teams.
• Recurring payroll, payment, or reconciliation workflows.

Excellent organizational skills and close attention to detail.

Strong spreadsheet skills, including maintaining structured trackers, reviewing data, reconciling differences, and identifying missing information.

Careful with names, dates, pay periods, visit counts, status fields, and supporting documentation.

Clear, concise, and professional written English.

Comfortable following up persistently and respectfully with providers and internal teammates.

Able to manage several recurring workflows and deadlines simultaneously.

Proactive about identifying blockers, discrepancies, unclear ownership, and overdue action items.

Comfortable working in a fast‑moving startup where processes may evolve as the company grows.

Able to handle confidential provider, recruiting, company, and compensation information appropriately.

Familiarity with HIPAA‑sensitive healthcare environments and appropriate information‑handling practices.

Experience with any of the following is a plus:

• Google Sheets.
• Slack.
• Ashby or another applicant‑tracking system.
• Healthie or another EHR or practice‑management platform.
• Looker Studio or similar reporting tools.
• Stripe or contractor‑payment platforms.
• Payroll, invoicing, or payment‑reconciliation workflows.
• Telehealth or behavioral‑health operations.
• Credentialing and payer enrollment.
• Healthcare billing.
• Provider scheduling or workforce operations.