Remote Patient Access & Intake Medical Virtual Assistant

Legion Health; Stati Uniti; Remoto; USD 30.000 - 39.000; Part-time

Descrizione del lavoro

Legion Health is hiring for a fully remote Patient Access / Intake / Experience Operations role. You will respond to leads and patients, guide them through scheduling and paperwork, and ensure a warm, clear onboarding experience.

The role emphasizes empathy, accurate documentation, and collaboration with clinical and billing teams. Ideal candidates have 2+ years in healthcare operations, strong English communication, and comfort with fast-paced startup environments.

Competenze

• 2+ years in healthcare operations, patient support, pharmacy support, medical administration, telehealth, healthcare call centers, or a similar role.
• Exceptional spoken and written English communication skills.
• Clear, warm, confident, and professional communication on patient phone calls.
• Ability to explain detailed requirements in simple language while maintaining accuracy.
• Strong patient-facing judgment, empathy, patience, and professionalism.
• Excellent documentation skills and close attention to detail.
• Strong organization and the ability to manage multiple active patient conversations and follow-up tasks.
• Comfort working in a fast-paced startup where processes and responsibilities may evolve quickly.
• Experience using systems such as Slack, Dialpad, Healthie, CRMs, EHRs, scheduling platforms, or similar tools.

Mansioni

• Respond quickly to new leads and booked patients across phone, messaging, and internal systems.
• Provide every patient with a warm, professional welcome and a clear explanation of what to expect before their first appointment.
• Communicate with patients clearly, accurately, and empathetically in both spoken and written English.
• Explain scheduling, intake, paperwork, insurance, and appointment-preparation requirements in simple, patient-friendly language.
• Support appointment booking, rescheduling, intake completion, paperwork follow-up, and patient onboarding.
• Monitor patients with incomplete intake forms, missing documentation, scheduling conflicts, insurance questions, pharmacy-related questions, or other barriers to care.
• Manage patient-access workflows across self-service signups, referrals, Zocdoc leads, and other inbound channels.
• Support ADHD-related intake preparation, including documentation requirements, release-of-information steps, and appointment expectations.
• Help patients complete required logistical steps without providing clinical advice or making treatment recommendations.
• Identify prescription, refill, prior-authorization, medication, safety, and clinical questions and identify them promptly to the appropriate team.
• Accurately document every material patient interaction so clinicians and teammates have complete, actionable context.
• Maintain clear follow-up queues and ensure outstanding patient needs do not fall through the cracks.
• Follow approved scripts, SOPs, privacy requirements, and escalation protocols.
• Partner closely with clinical, operations, billing, and patient-experience teams to resolve access barriers.
• Maintain fast and consistent response times across assigned patient queues.
• Identify recurring patient questions, delays, and workflow failures and share actionable feedback with operations, product, and clinical teams.
• Help improve scripts, workflows, templates, and SOPs as Legion’s systems and care model evolve.
• Maintain a reliable, high-speed internet connection and a quiet, professional environment for patient calls.
• Protect patient privacy and handle sensitive information according to Legion’s policies and approved systems.
• Consistently aim to deliver the best possible experience for patients and families.

Conoscenze

English communication

Empathy

Documentation

Organization

Strumenti

Slack

Dialpad

Healthie

CRMs

EHRs

Scheduling platforms

Descrizione del lavoro

At Legion Health, we believe everyone deserves fast, affordable, and world-class health care, and we’re developing the AI infrastructure to deliver it ourselves at world scale.

Legion is building autonomous medical care, starting with psychiatry. Our AI-native care-delivery platform automates much of the administrative work required to deliver direct patient care, allowing our clinicians and patient-support teams to focus on the moments where human judgment and empathy matter most.

Our technical moat is hard to copy—we combine rich data, production AI, doctors in the loop, and end-to-end care operations to deliver measurably better care to a clinically complex patient population. This has helped us complete tens of thousands of visits in just two years while holding operations costs flat and achieving industry-leading patient NPS and retention.

While the last generation of healthcare startups made the existing system incrementally more efficient, Legion is rebuilding full-stack care delivery from first principles. Our vision is a 10X better patient experience that is higher quality, less expensive, and more scalable—and a 10X better clinician experience that frees providers to focus on what matters most: caring for patients.

Legion Health is backed by Y Combinator, leading venture capital firms, and founders from Function Health, Modern Health, Everly Health, Trusted Health, Clipboard Health, PatientPing, Sesame Care, Faire, EasyPost, and fuboTV.

Join us as we build the future of health care: faster, higher-quality, and more affordable, powered by clinicians, patient-support professionals, and AI working together.

Role Logistics

Job Type: Contract

Role Type: Patient Access / Patient Intake / Patient Experience Operations

Ideal Experience Level: 2+ years

Location: Fully Remote

Work Hours: 8-hour shift between 6:00 AM and 10:00 PM Central Time

US Visa Sponsorship: No

Responsibilities and Deliverables

• Respond quickly to new leads and booked patients across phone, messaging, and internal systems.
• Provide every patient with a warm, professional welcome and a clear explanation of what to expect before their first appointment.
• Communicate with patients clearly, accurately, and empathetically in both spoken and written English.
• Explain scheduling, intake, paperwork, insurance, and appointment-preparation requirements in simple, patient-friendly language.
• Support appointment booking, rescheduling, intake completion, paperwork follow-up, and patient onboarding.
• Monitor patients with incomplete intake forms, missing documentation, scheduling conflicts, insurance questions, pharmacy-related questions, or other barriers to care.
• Manage patient-access workflows across self-service signups, referrals, Zocdoc leads, and other inbound channels.
• Support ADHD-related intake preparation, including documentation requirements, release-of-information steps, and appointment expectations.
• Help patients complete required logistical steps without providing clinical advice or making treatment recommendations.
• Identify prescription, refill, prior-authorization, medication, safety, and clinical questions and identify them promptly to the appropriate team.
• Accurately document every material patient interaction so clinicians and teammates have complete, actionable context.
• Maintain clear follow-up queues and ensure outstanding patient needs do not fall through the cracks.
• Follow approved scripts, standard operating procedures, privacy requirements, and escalation protocols.
• Partner closely with clinical, operations, billing, and patient-experience teams to resolve access barriers.
• Maintain fast and consistent response times across assigned patient queues.
• Identify recurring patient questions, delays, and workflow failures and share actionable feedback with operations, product, and clinical teams.
• Help improve scripts, workflows, templates, and SOPs as Legion’s systems and care model evolve.
• Maintain a reliable, high-speed internet connection and a quiet, professional environment for patient calls.
• Protect patient privacy and handle sensitive information according to Legion’s policies and approved systems.
• Consistently aim to deliver the best possible experience for patients and families.

Ideal Background and Skills

• 2+ years of experience in healthcare operations, patient support, pharmacy support, medical administration, telehealth, healthcare call centers, or a similar role.
• Exceptional spoken and written English communication skills.
• Clear, warm, confident, and professional communication on patient phone calls.
• Ability to explain detailed requirements in simple language while maintaining accuracy.
• Strong patient-facing judgment, empathy, patience, and professionalism.
• Excellent documentation skills and close attention to detail.
• Strong organization and the ability to manage multiple active patient conversations and follow-up tasks.
• Comfort working in a fast-paced startup where processes and responsibilities may evolve quickly.
• Experience using systems such as Slack, Dialpad, Healthie, CRMs, EHRs, scheduling platforms, or similar tools.
• Ability to work closely with clinical teams while respecting the boundaries of a non-clinical role.
• Curiosity, initiative, and a willingness to learn the details of Legion’s care model and patient-access workflows.
• Strong preference for candidates with formal healthcare education, training, or licensure outside the United States, including pharmacists, physicians, nurses, medical technologists, psychologists, or similar healthcare professionals.
• Pharmacy experience is especially valuable, including familiarity with prescriptions, refills, prior authorizations, controlled-substance workflows, and medication-related patient questions.
• Familiarity with behavioral health, psychiatry, ADHD care, telehealth, insurance, scheduling, referrals, or clinical documentation is strongly preferred.
• Experience supporting U.S.-based patients or working within U.S. healthcare processes is a plus.
• Availability to work consistently from 1:00 PM–9:30 PM Central Time.
• A reliable computer, high-speed internet connection, professional call environment, and dependable remote-work setup.