Remote Provider Enrollment Specialist

Gainwell Technologies; Northern (KY); Hybrid; USD 31,000 - 44,000; Full time

Benefits offered by this job

Generous vacation policy

401(k) employer match

Comprehensive health benefits

Educational assistance

Leadership and development academies

Job summary

Gainwell Technologies is seeking a remote Customer Service Associate to handle provider enrollment and information updates. You will communicate with providers via email and internal systems, supporting multiple stages of processing and quality assurance.

The role emphasizes kindness, empathy, collaboration, and teamwork, with an emphasis on delivering excellent service to providers and clients alike. Shift options include early mornings through evenings EST, with a remote work-friendly setup.

Qualifications

• Customer service experience preferred.
• Credentialing background a plus.
• Experience with provider offices or healthcare institutions is desirable.

Responsibilities

• Process cases submitted by providers for enrollment into the program.
• Review and process requests submitted by providers to update their information.
• Communicate with providers through email and internal software systems, with occasional phone communication as needed.
• Collaborate with team members to move provider requests through processing and QA reviews.
• Deliver exceptional customer service internally, to providers, and to clients.

Skills

Customer service

Communication

Empathy

Teamwork

Job description

Gainwell Technologies is seeking a remote Customer Service Associate to handle provider enrollment and information updates. You will communicate with providers via email and internal systems, supporting multiple stages of processing and quality assurance.

The role emphasizes kindness, empathy, collaboration, and teamwork, with an emphasis on delivering excellent service to providers and clients alike. Shift options include early mornings through evenings EST, with a remote work-friendly setup.