Remote Property Success Manager

SOCi; Oregon; Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Flexible paid time off

Wellness days

Career growth opportunities

Job summary

SOCi is recruiting a Manager of Customer Success – Property to lead and coach a team of Customer Success Managers serving multifamily property accounts. This remote role emphasizes coaching, performance management, and cross-functional alignment to deliver sustained customer value and higher retention.

The role focuses on guiding CSMs through complex property management dynamics, ensuring high-quality interactions, and driving health and expansion across a portfolio of property accounts.

Qualifications

• 1-2 years of people management or team lead experience, with 5+ years of Customer Success experience
• Experience working within the multifamily property industry
• Strong analytical, organizational, and problem-solving skills
• Ability to work cross-functionally and collaborate effectively to resolve issues and improve customer experience
• Strong interpersonal and consultative communication skills
• Motivated coach with a track record of developing and supporting team performance
• Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned

Responsibilities

• Manage, coach, and develop a team of Customer Success Managers (CSMs), providing clear expectations, feedback, and operational guidance
• Monitor team performance across KPIs tied to retention, adoption, engagement, and customer satisfaction
• Support CSMs in building and executing Success Plans that help customers achieve meaningful outcomes and mitigate risk
• Ensure CSMs maintain strong, multi-threaded relationships within their accounts and act as trusted advisors to their customers — including navigating M&A of properties, as well as changing industry regulations
• Guide the team in supporting high-volume, high-impact Property accounts with clear processes, repeatable playbooks, and strong cross-functional alignment
• Partner closely with sales, implementation, support, and product teams to ensure alignment on key initiatives and a smooth, cohesive customer experience
• Assist in managing customer escalations by coordinating with internal teams to ensure timely communication and resolution

Skills

People management

Customer Success

Cross-functional collaboration

Analytical skills

Communication

Coaching

Adaptability

Job description

SOCi is recruiting a Manager of Customer Success – Property to lead and coach a team of Customer Success Managers serving multifamily property accounts. This remote role emphasizes coaching, performance management, and cross-functional alignment to deliver sustained customer value and higher retention.

The role focuses on guiding CSMs through complex property management dynamics, ensuring high-quality interactions, and driving health and expansion across a portfolio of property accounts.