Manager, Customer Success - Property (Fully Remote)

SOCi; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) match

Flexible PTO

Wellness days

Job summary

SOCi is the leader in AI-powered marketing solutions for multi-location businesses, using its Genius AI to automate local marketing. Founded in 2012, it is trusted by nearly 1,000 top brands and has a fast-paced, collaborative culture.

SOCi seeks a people-focused Customer Success Manager leader to manage a team, align cross-functional partners, and drive retention and adoption. The role emphasizes coaching, clear expectations, KPI monitoring, and delivering a cohesive customer experience across

Qualifications

• 1–2 years of people management experience and 5+ years in Customer Success.
• Experience in the multifamily property industry.
• Strong analytical, organizational, and consultative communication skills.

Responsibilities

• Manage, coach, and develop a team of Customer Success Managers with clear expectations and feedback.
• Monitor performance KPIs tied to retention, adoption, engagement, and satisfaction.
• Partner with sales, implementation, support, and product for a cohesive customer experience.

Skills

People management

Customer success

Analytical skills

Organizational skills

Consultative communication

Job description

• Manage, coach, and develop a team of Customer Success Managers with clear expectations and feedback.
• Monitor performance KPIs tied to retention, adoption, engagement, and satisfaction.
• Partner with sales, implementation, support, and product for a cohesive customer experience.

What You'll Need to Succeed:

• 1–2 years of people management experience and 5+ years in Customer Success.
• Experience in the multifamily property industry with understanding of its dynamics.
• Strong analytical, organizational, and consultative communication skills.

What SOCi Provides:

• Comprehensive benefits including medical, dental, vision, and 401(k) match.
• Flexible work environment with flexible paid time off and quarterly wellness days.
• Empowering career growth in a fast-paced, collaborative culture.

SOCi

SOCi is the leader in AI-powered marketing solutions for multi-location businesses, using its Genius AI to automate local marketing. Founded in 2012, it is trusted by nearly 1,000 top brands and has a fast-paced, collaborative culture.