Remote Property Field Claims Specialist – Travel Required

Countryway Insurance Co.; Suffolk (VA); Remote; USD 55,000 - 90,000; Full time

Benefits offered by this job

Full benefits

Job summary

Virginia Farm Bureau is seeking a customer-focused Property Field Claims Representative to join our claims team. The PFCR handles a variety of property damage and liability claims and provides efficient settlements in line with company procedures and standards.

The role includes investigating losses for VA Farm Bureau members, advising on underwriting risks, and mentoring others as part of a tiered career path from PCR to SPCR.

Qualifications

• College degree or equivalent work experience.
• Relevant experience in property claims, insurance, construction, restoration, estimating, or a related field.
• Typical experience ranges: PCR (0-2 years), PCS (2+ years), SPCR (5+ years).
• Proficiency with Xactimate and understanding of building construction appropriate to job level.
• Excellent communication, customer service, investigation, negotiation, organizational, and problem-solving skills.

Responsibilities

• Investigate losses assigned for Virginia Farm Bureau members.
• Comply with company policies and procedures in the handling of all losses and other company matters.
• Report all activity on all claim files to the company promptly.
• Evaluate and estimate claims using photos, measurements, estimating platforms, and other available resources.
• Promptly reply to all complaints as requested.
• Advise Underwriting Department on all poor risks.
• Assist and give guidance to other claim personnel as requested.
• All other duties as assigned by the Supervisor.

Skills

Communication

Customer service

Investigation

Negotiation

Organizational skills

Problem solving

Xactimate

Estimating

Education

College degree or equivalent

Tools

Xactimate

Job description

Virginia Farm Bureau is seeking a customer-focused Property Field Claims Representative to join our claims team. The PFCR handles a variety of property damage and liability claims and provides efficient settlements in line with company procedures and standards.

The role includes investigating losses for VA Farm Bureau members, advising on underwriting risks, and mentoring others as part of a tiered career path from PCR to SPCR.