Remote Property Field Claims Specialist

State Farm; Franklin (TN); Remote; USD 63,000 - 90,000; Full time

Benefits offered by this job

Annual raise & bonus

Healthcare benefits

Tuition assistance

Job summary

State Farm seeks a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. You will be the first contact for insureds, explain coverage, estimate damages, and guide them through the claims process while delivering remarkable service.

Based in the Kingsport/Johnson City, TN area, you will work remotely with a mobile office, may travel to other territories, and occasionally adapt schedules to meet business

Qualifications

• Ability to investigate problems, evaluate information, and make well-supported decisions
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge
• Ability to interact effectively with policyholders, agents, and stakeholders to move claims forward
• Detail-oriented with strong organizational and analytical skills
• Proficiency in using mobile/desktop tools to document and support claims

Responsibilities

• Conduct on-site inspections and assessments of property damages for residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May interact with emotionally charged parties to discuss inspections or resolutions
• Provide exceptional customer service throughout the claims process
• Gather evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine claim validity
• Negotiate and settle claims within authorized limits

Skills

Investigation skills

Policy interpretation

Communication

Customer service

Fieldwork readiness

Mobility/Driving

Safety awareness

Education

Bachelor’s degree in related field

Tools

Xactimate

XactContents

Job description

State Farm seeks a Property Field Inspection Claim Specialist to handle accident and weather-related claims for homeowners, commercial properties, and large losses. You will be the first contact for insureds, explain coverage, estimate damages, and guide them through the claims process while delivering remarkable service.

Based in the Kingsport/Johnson City, TN area, you will work remotely with a mobile office, may travel to other territories, and occasionally adapt schedules to meet business