Remote Property Contents Claims Specialist II

Nationwide; Phoenix (AZ); Remote; USD 63,000 - 116,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Pension plan

Paid time off

Job summary

Nationwide’s Property Contents, Field Claims Specialist role focuses on investigating and valuing contents losses, meeting customers to inventory damaged items, and coordinating with vendors for restoration or replacement. This position is remote with travel to policy locations and surrounding states as needed.

You will handle moderate to severe losses, work with vendors, and provide exceptional service while upholding Nationwide's standards.

Qualifications

• 3-5 years of insurance field/property claims handling or adjusting experience.
• Solid experience with Xactimate.
• Content inventory, pricing and repair/mitigation experience.
• Construction background/experience - Residential, Remodeling, Water mitigation, etc
• Strong customer service competency.
• Strong written & verbal communication skills.

Responsibilities

• Handles all assigned claims, promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures.
• Determines proper policy coverages and applies appropriate claims practices to resolve cases in alignment with company guidelines.
• Opens, closes and adjusts reserves according to company practices to ensure reserve adequacy. Adheres to file conferencing notification and authority procedures.
• Maintains current knowledge of insurance and applicable product/services, court decisions which may impact the claims function, current guidelines in the claims function and policy changes and modifications. This may require attending various seminars and/or training sessions.
• Maintains current knowledge of local industry repair procedures and local market pricing.
• Submits severe incident reports, reinsurance reports and other information to claims management as needed.
• Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial or subrogation.
• Delivers an outstanding customer service experience to all internal, external, current and prospective Nationwide customers. Adheres to high standards of professional conduct while providing delivery of outstanding claim's service.
• Mentors less experienced claims associates and helps with training/presentations as assigned by claims management.
• May perform other responsibilities as assigned.

Skills

Xactimate

Content inventory

Repair/Mitigation

Construction background

Customer service

Written & verbal communication

Education

Undergraduate degree or equivalent experience

Job description

Nationwide’s Property Contents, Field Claims Specialist role focuses on investigating and valuing contents losses, meeting customers to inventory damaged items, and coordinating with vendors for restoration or replacement. This position is remote with travel to policy locations and surrounding states as needed.

You will handle moderate to severe losses, work with vendors, and provide exceptional service while upholding Nationwide's standards.